Luxury Client Advisor - In-Store & Remote

Gucci Group (Hong Kong) Limited; Hong Kong Island; Vor Ort; HKD 240.000 - 360.000; Vollzeit

Zusammenfassung

Gucci Group (Hong Kong) Limited in Hong Kong Island is seeking a Senior Client Advisor to proactively engage clients in-store or remotely, delivering best-in-class service and building lasting relationships through luxury retail gestures and product rituals.

The role requires a deep passion for fashion, high ethics, and the ability to inspire trust, with Cantonese, Mandarin and English fluency, and a track record of driving sales.

Qualifikationen

• Diploma or above in any discipline.
• Minimum 2 years of luxury fashion sales experience with an excellent track record.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration.
• Deep passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Ability to work in a fast-moving and dynamic environment.
• Good command of spoken Cantonese, Mandarin and English.

Aufgaben

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first contact in-store or remotely.
• Deliver a personalized, client-centric experience to foster strong relationships and drive repeat business.
• Drive sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and luxury gestures and product rituals.
• Stay up-to-date with fashion trends, campaigns, and client segmentation to offer optimal solutions.
• Combine styling knowledge with the ability to recommend products to best serve the client.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Perform other duties as assigned.

Kenntnisse

Luxury fashion sales

Client relationship management

Cantonese

Mandarin

English

Ausbildung

Diploma or above in any disciplines

Jobbeschreibung

Gucci Group (Hong Kong) Limited in Hong Kong Island is seeking a Senior Client Advisor to proactively engage clients in-store or remotely, delivering best-in-class service and building lasting relationships through luxury retail gestures and product rituals.

The role requires a deep passion for fashion, high ethics, and the ability to inspire trust, with Cantonese, Mandarin and English fluency, and a track record of driving sales.