Client Advisor

Shanghai Foreign Service Group (Hong Kong) Company Limited; Hong Kong Island; Sur place; HKD 201 000 - 268 000; Plein temps

Résumé du poste

Zimmermann is seeking a Client Advisor in our Hong Kong boutique to drive sales and uphold the brand's luxury service standards. You will support the Store Leadership with visual presentation and daily tasks, while actively building a strong VIP client database and ensuring flawless CRM execution.

Responsibilities include processing online orders, stock accuracy, and delivering a consistently elevated shopping experience to all clients. Prior luxury retail experience is preferred.

Qualifications

• Experience in luxury fashion retail preferred.
• Excellent customer service and communication skills.
• Ability to build and maintain VIP client databases.

Responsabilités

• Meet and exceed sales targets and KPI metrics.
• Support store leadership with visual presentation and daily tasks.
• Build and maintain client relationships and VIP database.
• Process online orders accurately and on time.
• Assist with stock inventory and loss prevention.
• Provide exceptional service to elevate the luxury shopping experience.

Connaissances

Sales

Client relations

CRM

Stock management

Online orders

Outils

CRM software

Description du poste

Our Client is a globally renowned Australian luxury fashion house, celebrated for its romantic aesthetic, distinctive prints, and masterful craftsmanship.

POSITION PURPOSE

To achieve sales in line with set targets and assist the Store Leadership team with Visual Presentation anddaily tasks. To create lasting dient rela tionships with both new and existing clients. To provide exceptionalservice levels to ensure that clients enjoy an elevated luxury shopping experience.

KEY RESPONSIBILITIES

SALES

To execute and achieve the Zimmermann "Shopping Experience" program

To achieve the required consistent standard of sales & the brand expectations of KPI's as follows:Sales, Units per Transaction and Average Sales per Transaction

To build solid dient relations to generate a strong Client Database

To build and develop a returning VIP database

To contribute to the Store Weekly Summary by providing feedback on stock issues, consolidationsand replenishment needed and any dient feedback that may impact sales in store

CLIENT RELATIONS, DATABASE & CRM

Acquire and grow the Zimmermann dient database through engaging and maintaining professionalclient relationships, ensuring full compliance with local legislation

To ensure that an exemplary standard of dient service is provided to all dients (VIPs and non- VIPs),in line with brand expectation

Ensure dients are informed about new launches, re-cuts, pre-orders and stock transfersAppointments are organized in accordance to the launches and clients' needs100% accuracy of all dients' details added to the database

To keep confidential all client information communicated or recorded, induding but not limited to;client database, clients' personal information (Such as name and contact detalls, including celebrity orhigh profile clients), bank account, dients' transactions and expenditure, and ensure Zimmermann's Privacy and Client Information Policy is adhered to

STOCK INVENTORY & LOSS PREVENTION

To have a thorough understanding of the procedures relating to stock management and loss prevention

To have a high level of awareness of the store's SOH

To ensure that any stock recelved is communicated to the Store Manager to be received in the system

To ensure all Stock Reservations you are responsible for are removed in accordance with the Policy and Procedure

ONLINE ORDERS

To ensure Online orders are processed in accordance to Zimmermann Policy and Procedure, withoutexception and with 100% accuracy

To ensure the Online orders received each day are dispatched within the set time frames

To ensure there is no incidence of negative feedback from Online Store dients

To facilitate Online returns to store with the aim of achieving a positive outcome

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a Client Advisor?
• How many years' experience do you have in the retail industry?
• Which of the following languages are you fluent in?