Senior Client Advisor / Client Advisor (For HK Island / Kln)

Valentino Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Valentino Hong Kong Limited is seeking a Senior Client Advisor / Client Advisor for HK Island / Kowloon. You will cultivate exclusive client relationships, deliver couture service across categories, and drive sales through clienteling and VIP appointments.

The ideal candidate has luxury fashion experience, excellent Cantonese, English and Mandarin, and a collaborative mindset to maintain brand standards in a fast-paced boutique environment.

Qualifications

• Post-secondary education or diploma holder.
• 2+ years in luxury fashion.
• Self-motivated, mature and team-oriented.
• Proven selling and clienteling skills.
• Excellent communication and storytelling skills.
• Strong product knowledge to support merchandising.
• Fluent in Cantonese, English and Mandarin.

Responsibilities

• Develops store business through clienteling and KPI performance.
• Focuses on developing and retaining existing clients and recruiting new ones.
• Offers couture service across categories.
• Fosters sales in partnership and OTO appointments.
• Integrates digital tools in selling and clienteling.
• Participates in operational tasks including shipping/receiving when Ops HC is not present.

Skills

Clienteling

Sales

Communication

Team player

Education

Diploma holder

Tools

CRM software

Job description

Senior Client Advisor / Client Advisor (For HK Island / Kln)

We are currently seeking a highly motivated Senior Client Advisor / Client Advisor with strong personality and passion for creating an exclusive experience for our customers to join our expanding sales team.

Responsibilities:

Focuses on development and retention the existing clients; recruitment of new and potential ones

Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)

Offer an excellent level couture service at all times across all categories

Foster sales in partnership and OTO appointment routine

Naturally integrates digital tools in selling and clienteling activities

Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

Post-secondary education or Diploma holder or equivalent

Minimum 2 years' working experience in luxury fashion industry

Self-motivated, mature and good team-player

Proven selling and clienteling skills

Excellent communication & story telling skills

Strong product knowledge to support the team in product maintenance, replenishment, display

Good command of spoken Cantonese, English and Mandarin

Data collected will be used for recruitment purpose only.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Client Advisor?
• How much notice are you required to give your current employer?

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.