Client Advisor

Valentino; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

Maison Valentino is seeking a client-centric luxury fashion professional in Hong Kong to drive client development and store performance. You will excel in clienteling, deliver couture service across categories, and use digital tools to enhance selling, while contributing to operational tasks when needed.

The role requires at least 2 years in luxury fashion, strong storytelling and language skills in Cantonese, English and Mandarin, and a mature, team-oriented mindset to nurture client

Qualifications

• Post-secondary education or Diploma holder or equivalent.
• Minimum 2 years' working experience in luxury fashion industry.
• Self-motivated, mature and good team-player.
• Proven selling and clienteling skills.
• Excellent communication & storytelling skills.
• Strong product knowledge to support the team in product maintenance, replenishment, display.
• Good command of spoken Cantonese, English and Mandarin.

Responsibilities

• Focuses on development and retention the existing clients; recruitment of new and potential ones.
• Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).
• Offer an excellent level couture service at all times across all categories.
• Foster sales in partnership and OTO appointment routine.
• Naturally integrates digital tools in selling and clienteling activities.
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving).

Skills

Clienteling

Selling

Communication

Storytelling

Product knowledge

Languages Cantonese English Mandarin

Education

Post-secondary education / Diploma

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities

• Focuses on development and retention the existing clients; recruitment of new and potential ones
• Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
• Offer an excellent level couture service at all times across all categories
• Foster sales in partnership and OTO appointment routine
• Naturally integrates digital tools in selling and clienteling activities
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements

• Post-secondary education or Diploma holder or equivalent
• Minimum 2 years' working experience in luxury fashion industry
• Self-motivated, mature and good team-player
• Proven selling and clienteling skills
• Excellent communication & story telling skills
• Strong product knowledge to support the team in product maintenance, replenishment, display
• Good command of spoken Cantonese, English and Mandarin

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.