Client Advisor

Valentino Hong Kong Limited; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Job summary

Valentino Hong Kong Limited is seeking a client-focused sales professional to support growth of our luxury retail business. You will develop and retain relationships with existing clients, recruit new ones, and deliver couture service across all categories.

The ideal candidate has at least 2 years in luxury fashion, is self-motivated, a team player, and fluent in Cantonese, English and Mandarin, with strong product knowledge and storytelling skills.

Qualifications

• Post-secondary education or Diploma holder or equivalent.
• Minimum 2 years' working experience in luxury fashion industry.
• Self-motivated, mature and good team-player.
• Proven selling and clienteling skills.
• Excellent communication & story telling skills.
• Strong product knowledge to support the team in product maintenance, replenishment, display.
• Good command of spoken Cantonese, English and Mandarin.

Responsibilities

• Focuses on development and retention the existing clients; recruitment of new and potential ones
• Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
• Offer an excellent level couture service at all times across all categories
• Foster sales in partnership and OTO appointment routine
• Naturally integrates digital tools in selling and clienteling activities
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Skills

Clienteling

Sales skills

Communication

Education

Post-secondary education or Diploma holder

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities:

• Focuses on development and retention the existing clients; recruitment of new and potential ones
• Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
• Offer an excellent level couture service at all times across all categories
• Foster sales in partnership and OTO appointment routine
• Naturally integrates digital tools in selling and clienteling activities
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• Post-secondary education or Diploma holder or equivalent
• Minimum 2 years' working experience in luxury fashion industry
• Self-motivated, mature and good team-player
• Proven selling and clienteling skills
• Excellent communication & story telling skills
• Strong product knowledge to support the team in product maintenance, replenishment, display
• Good command of spoken Cantonese, English and Mandarin

The Valentino ecosystem is home to a wide and extraordinary pool of talents, eachcolleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.