Client Advisor

PRADA Asia Pacific Ltd; Hong Kong; On-site; HKD 279,000 - 502,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Life Insurance

Staff Purchase Discount

Maternity Leave

Paternity Leave

17 days Public Holiday

Job summary

PRADA Asia Pacific Ltd is seeking a Client Advisor to deliver an extraordinary luxury customer experience, placing the client first and guiding them into the Prada world. You will promote brand philosophy, achieve individual and team targets, and support omni-channel service for in-store and ecommerce customers.

The role requires passion for fashion, strong sales drive, and excellent language skills in Cantonese, Mandarin, and English.

Qualifications

• At least 2 years’ relevant experience in sales.
• Customer-oriented and strong strive to achieve sales.
• Good command of Cantonese, Mandarin and English.
• Candidate from Luxury/Fashion/Cosmetics industry would be an advantage.
• Passion in fashion, dynamic and enthusiastic.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and strive to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.

Skills

Sales experience

Job description

As the Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Group. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

Responsibilities

Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;

Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;

Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;

Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;

Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;

Embrace and promote the Omni Channel mindset;

Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;

Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;

Operate with the highest level of care and respect for the Products;

Utilize Company digital tools actively to offer a complete and integrated luxury experience;

Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;

Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;

Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Requirements

Passion in fashion, dynamic and enthusiastic;

At least 2 years’ relevant experience in sales;

Candidate from Luxury/Fashion/Cosmetics industry would be an advantage;

Customer-oriented and strong strive to achieve sales;

Good team-player and result-oriented;

Good command of Cantonese, Mandarin and English.

AtPRADA,we are committed in people development and provide extensive training opportunities.We offer very competitive and attractive remuneration and career opportunities to the right candidates with the following benefits:

• Medical and Dental Insurance
• Body Check
• Life Insurance
• Staff Purchase Discount
• Maternity Leave
• Paternity Leave
• 17 days Public Holiday

All information provided will be treated in strict confidence and used for recruitment purposes only.

PRADA Group, one of the leading companies in the luxury goods sector, currently has more than 8,000 employees worldwide, and does business in

over 70 countries around the world. PRADA, MIU MIU, CAR SHOE, CHURCH'S are 4 brands under PRADA Group.

Prada embodies an original business model that successfully combines industrialised production processes with highly sophisticated workmanship and superb handcrafted goods.

Miu Miu - Miuccia Prada’s vision of an alternative style is a brand with a strong personality, provocative and sophisticated as well as free-spirited and avant-garde.

To cope with our rapid expansion, we are looking for highly motivated individuals to join our dynamic retail team.