Claims Manager (General Insurance)

ACTS Consulting Co; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

ACTS Consulting Co in Hong Kong seeks a senior General Insurance Claims leader to drive strategy and oversee high‑performing teams. You will set clear responsibilities, optimize claims processes, and ensure compliance with regulatory reviews, while delivering regular managerial analyses for multiple business units.

The role emphasizes leadership, regulatory insight, and a results‑oriented approach, with strong communication across English and Mandarin Chinese.

Qualifications

• Bachelor's degree in insurance or related fields (ANZIIF Senior Associate / Fellow CIP).
• 10 years of General Insurance claims experience, including 5 years in management.
• Knowledge of insurance regulations and industry challenges.
• Results-oriented, analytical, and detail-focused problem solver.
• Proven leader of high-performing teams with strong communication skills.
• Proficient in written and spoken English and Chinese (Mandarin required).

Responsibilities

• Lead teams and provide strategic direction aligned with the organization's goals and objectives.
• Foster effective work teams with clearly defined responsibilities and performance expectations to ensure high productivity levels.
• Establish processes, such as claims guidelines, to facilitate claims automation.
• Implement the compliance policy and achieve favourable outcomes in audits and regulatory reviews.
• Analyse claims and prepare regular management reports and statistics for various business units and management reviews.

Skills

Leadership

Communication

Regulatory knowledge

Analytical thinking

Problem solving

Education

Bachelor's degree in insurance or related fields (ANZIIF Senior Associate / Fellow CIP)

Job description

Lead teams and provide strategic direction aligned with the organization's goals and objectives.

Foster effective work teams with clearly defined responsibilities and performance expectations to ensure high productivity levels.

Establish processes, such as claims guidelines, to facilitate claims automation.

Implement the compliance policy and achieve favourable outcomes in audits and regulatory reviews.

Analyse claims and prepare regular management reports and statistics for various business units and management reviews.

Job Requirements:

Bachelor's degree in insurance or related fields, such as ANZIIF (Senior Asso. / Fellow CIP).

10 years of General Insurance claims experience, including 5 years in management.

Knowledge of insurance regulations and industry challenges.

Results-oriented, analytical, and detail-focused problem solver.

Proven leader of high-performing teams with strong communication skills.

Proficient in written and spoken English and Chinese (Mandarin required)..