AVP - Claims

AHC Allied World Assurance Company, Ltd (Hong Kong Branch); Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

Global network

Structured coaching program

Learning resources

Job summary

Allied World Hong Kong Branch is seeking a Senior Claims Manager to lead a team handling complex claims with a focus on quality, efficiency, and regulatory compliance.

The role requires 7–10 years of claims experience and strong leadership. You will mentor staff, liaise with external partners, and contribute to business development while ensuring client satisfaction.

Qualifications

• 7–10 years claims experience; team management experience preferred.
• Professional insurance qualification (ANZIIF, ACII) preferred or in progress; meets local requirements.
• Proven ability to handle complex/legal cases with strong judgment, negotiation, and analytical skills.
• Legal knowledge or training is an advantage.
• Strong leadership, communication, and organizational skills.
• Experience in claims process improvement.

Responsibilities

• Review, evaluate, negotiate, and resolve claims within designated authority.
• Provide technical leadership on claims matters.
• Investigate suspicious or fraudulent claims and inform stakeholders.
• Support the Line Manager in team management, training, mentoring, and guidance.
• Manage customer and intermediary interactions to ensure high satisfaction.
• Coordinate with suppliers, vendors, and legal counsel for timely services.
• Supervise and manage expenses and Third Party Claims Administrators.
• Engage with stakeholders to support business strategy and growth.
• Promote claims services and assist business development through meetings with clients.
• Prepare reports and analyses and ensure compliance with legal and policy requirements.

Skills

Claims leadership

Negotiation

Analytical skills

Leadership

Communication

Education

ANZIIF/ACII in progress

Tools

MS Office

Job description

Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.

Duties and Responsibilities

• Review, evaluate, negotiate, and resolve claims within designated authority, following established standards and procedures.
• Provide technical leadership on claims matters both internally and externally.
• Identify and investigate suspicious or fraudulent claims, taking appropriate actions and keeping stakeholders informed.
• Support the Line Manager in team management, including training, mentoring, and guidance for team members.
• Manage customer and intermediary interactions efficiently and courteously to ensure high customer satisfaction, including handling feedback and complaints.
• Coordinate with approved suppliers, vendors, legal counsel to ensure timely and appropriate services for customers.
• Supervise and manage suppliers, vendor, legal counsel expenses and Third Party Claims Administrators.
• Engage with internal and external stakeholders to support and deliver business strategy.
• Promote claims services and support business development through meetings with clients and intermediaries.
• Conduct periodic internal reviews of claim files and monitor outstanding recoveries.
• Prepare necessary reports and analyses.
• Ensure strict compliance with all legal, regulatory, and policy requirements.
• Perform additional duties and responsibilities as required.

Knowledge, skills and abilities requirement

• Relevant academic qualifications with 7-10 years' claims experience; team management experience in the relevant line(s) of business is preferred.
• Professional insurance qualification (ANZIIF, ACII) preferred or in progress; meets local mandatory requirements.
• Proven ability to handle complex/legal cases independently with strong judgment, negotiation, and analytical skills.
• Legal knowledge or training is an advantage.
• Strong leadership, communication, and organizational skills.
• Experience in claims process improvement.
• Effective team player with ability to collaborate with senior management and external partners.
• Demonstrated ability to select, hire, and evaluate legal counsel and experts.
• Self-motivated, able to work independently and manage diverse claims responsibilities.
• Customer service oriented.
• Fluent in English and Cantonese (oral and written).
• Proficient in relevant PC applications.

Working at Allied World Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years.

This is what you can expect when you join us:

• Instant membership in the Allied World - a global network of colleagues who will support your career journey.
• A manager who will help you build your career through a structured coaching program.
• Access to a full suite of learning and development tools and resources.

Global Presence

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland and Toronto. We strive to provide exceptional service to our clients and distribution partners. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holding Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in a non-traditional ways.

Allied work is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religions or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com , or follow us on Facebook and LinkedIn. Take the next step in your career with us. Allied World is the perfect spot for driven professionals who thrive on collaboration and knowledge. We believe that when our talented team members work together, our clients get the best results. We celebrate diverse perspectives and offer growth opportunities through training, mentoring, and career development. Our people are our greatest asset, and we're proud of our exceptional team.