Cargo Digital Specialist - OPS & Support (CSDO)

Cathay Pacific Group; Hong Kong; On-site; HKD 600,000 - 750,000; Full time

Job summary

Cathay Pacific Group is seeking a role focused on supporting cargo digital systems and e-Freight processes. You will work with business units, IT teams and vendors to maintain operations, resolve issues and improve user experiences across cargo applications.

The role covers testing and UAT, user administration and participation in digital transformation initiatives to strengthen operational effectiveness within the cargo network.

Qualifications

• Candidates have tertiary education and relevant cargo operations knowledge.
• Strong analytical, planning and problem-solving abilities are required.
• Excellent communication and interpersonal skills with stakeholders at all levels.

Responsibilities

• Provide functional support for cargo applications and e-Freight processes including Cargospot and ONE Record.
• Coordinate with stakeholders to resolve issues and restore operations quickly.
• Respond to enquiries related to e-Freight operations and system usage as primary contact.
• Drive usability improvements and digitalisation opportunities across cargo operations.
• Conduct functional testing and UAT and manage defect remediation.
• Collaborate with business units to promote best practices in e-Freight and cargo systems.
• Work with IT teams and vendors on root-cause analysis and service recovery.
• Administer user access, system parameters and agent profiles in BAU activities.
• Monitor system performance and support improvements aligned with requirements.
• Contribute to change projects via requirements gathering and testing.

Skills

Analytical skills

Communication skills

Organisational skills

Stakeholder engagement

Education

Tertiary education

Tools

Cargospot

e-Freight

ONE Record

Microsoft Office

Microsoft Project

Job description

Role Introduction

Reports to: Assistant Manager Cargo Digital - CSDO

Support day-to-day cargo operations by providing functional expertise across Cargo Service Systems and electronic Freight (e-Freight) processes. Working closely with business units, IT teams and system vendors, you will help maintain operational continuity, resolve system issues, improve user experience and strengthen digital operating procedures.

Contribute to key cargo applications including Cargospot, e-Freight and ONE Record while supporting testing, user administration, incident management and digital transformation initiatives. You will also participate in projects as a Subject Matter Expert, helping shape solutions that improve efficiency, usability and operational effectiveness across the cargo network.

Through your work, you will help keep global cargo operations moving forward while enabling meaningful digital progress.

Key Responsibilities

• Provide functional support for key cargo applications and e-Freight processes, including Cargospot and ONE Record
• Coordinate with internal and external stakeholders to resolve functional issues and restore normal operations when disruptions occur
• Respond to worldwide enquiries relating to e-Freight operations and Cargospot usage as a primary contact point
• Drive improvements to system usability, operational processes and digitalisation opportunities across cargo operations
• Conduct functional testing and User Acceptance Testing (UAT) and manage defect remediation activities
• Collaborate with business units to review, reinforce and promote best practices in e-Freight, ONE Record and cargo system usage
• Partner with IT teams and system vendors to support root cause analysis, issue escalation and service recovery in line with agreed service levels
• Administer business-as-usual system activities including user access management, system parameter maintenance and agent profile creation
• Monitor system performance with IT teams and vendors and support improvements aligned with operational requirements
• Contribute to change initiatives and projects through requirements gathering, user story creation, prioritisation, testing, release planning and subject matter expertise

Requirements

• Tertiary education
• Minimum 3 years of relevant experience
• In-depth understanding of cargo end-to-end business operations and processes
• Experience using Cargospot or another cargo management system
• Good understanding of e-Freight procedures
• Experience using EzyFreight would be an advantage
• Strong analytical, planning, problem-solving and organisational skills with the ability to independently manage and prioritise multiple tasks within defined time constraints
• Strong communication and interpersonal skills with the ability to work effectively with stakeholders at all levels and across different cultural backgrounds
• Proficiency in IT tools, including Microsoft Office and Microsoft Project. Ability to work closely with business, IT and vendor teams in both operational support and project environments

Personal & Application Information

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.