Cargo Digital Solutions Specialist

Cathay Pacific Group; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Cathay Pacific Group in Hong Kong is seeking an Assistant Manager, Cargo Digital to provide functional expertise across Cargo Service Systems and e-Freight, support daily operations, coordinate with IT and vendors, and help maintain operational continuity.

You will participate in testing, user administration, incident management, and digital transformation initiatives, serving as SME on Cargospot, ONE Record, and related cargo applications to drive efficiency and usability.

Qualifications

• Tertiary education.
• Minimum 3 years of relevant experience.
• In-depth understanding of cargo end-to-end business operations and processes.
• Experience using Cargospot or another cargo management system.
• Good understanding of e-Freight procedures.
• Experience using EzyFreight would be an advantage.
• Strong analytical, planning, problem-solving and organisational skills with the ability to independently manage and prioritise multiple tasks within defined time constraints.
• Strong communication and interpersonal skills with the ability to work effectively with stakeholders at all levels and across different cultural backgrounds.
• Proficiency in IT tools, including Microsoft Office and Microsoft Project. Ability to work closely with business, IT and vendor teams in both operational support and project environments

Responsibilities

• Provide functional support for key cargo applications and e-Freight processes, including Cargospot and ONE Record
• Coordinate with internal and external stakeholders to resolve functional issues and restore normal operations when disruptions occur
• Respond to worldwide enquiries relating to e-Freight operations and Cargospot usage as a primary contact point
• Drive improvements to system usability, operational processes and digitalisation opportunities across cargo operations
• Conduct functional testing and User Acceptance Testing (UAT) and manage defect remediation activities
• Collaborate with business units to review, reinforce and promote best practices in e-Freight, ONE Record and cargo system usage
• Partner with IT teams and system vendors to support root cause analysis, issue escalation and service recovery in line with agreed service levels
• Administer business-as-usual system activities including user access management, system parameter maintenance and agent profile creation
• Monitor system performance with IT teams and vendors and support improvements aligned with operational requirements
• Contribute to change initiatives and projects through requirements gathering, user story creation, prioritisation, testing, release planning and subject matter expertise

Skills

Cargo operations

Cargospot

e-Freight

Analytical skills

Stakeholder management

Project coordination

MS Office

MS Project

Communication

Education

Tertiary education

Tools

Microsoft Office

Microsoft Project

Job description

Cathay Pacific Group in Hong Kong is seeking an Assistant Manager, Cargo Digital to provide functional expertise across Cargo Service Systems and e-Freight, support daily operations, coordinate with IT and vendors, and help maintain operational continuity.

You will participate in testing, user administration, incident management, and digital transformation initiatives, serving as SME on Cargospot, ONE Record, and related cargo applications to drive efficiency and usability.