Captain (5 days work)

The American Club; Hong Kong; In loco; HKD 223.000 - 246.000; Tempo pieno

Descrizione del lavoro

The American Club in Hong Kong seeks a Restaurant Captain to support the F&B Service Manager in daily operations. You will greet Members, take orders, manage reservations where applicable, and ensure the highest service standards are met.

You will assist with mise-en-place, opening and closing duties, maintain sanitation, oversee table settings, and ensure correct billing procedures while coordinating with the kitchen on dietary needs.

Competenze

• Hospitality experience required; 3+ years in the industry with 1–2 years in a supervisory role.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Knowledge of food safety and hygiene standards is essential.
• Excellent command of English and Cantonese, both spoken and written.

Mansioni

• Greet Members and guests, take orders, and manage reservations as applicable.
• Assist F&B Service Manager with day-to-day operations.
• Maintain high sanitation levels in the outlet and ensure cleanliness throughout shifts.
• Oversee mise-en-place, opening/closing duties, and other tasks assigned by the Manager.
• Uphold uniform and personal presentation standards and ensure accurate billing.
• Maintain knowledge of the full menu, including dietary labels and ingredients, and communicate allergies to kitchen as needed.
• Address minor Member concerns and escalate to Manager when necessary.
• Polish cutlery/glassware and reset tables; comply with laws and in-house policies.

Conoscenze

Organizational skills

Food safety knowledge

English & Cantonese

Customer service

Formazione

High School Diploma or above

Strumenti

POS system

Descrizione del lavoro

The Captain supports the F&B Service Manager – Town Club in daily restaurant set-up and operations. Responsible for areas designated by Manager / Assistant Manager to ensure the highest possible levels of service are met and exceeded consistently.

Job Description

• Responsible for providing the best possible service to Members and guests. E.g. greets Members, take orders, makes reservations (where applicable), follows the sequence of service
• Assists the F&B Service Manager in the day-to-day operations
• Maintain high levels of sanitation standards of the outlet
• Direct and carry out the duties assigned, which include mise-en-place, opening and closing duties and any other duties assigned by the Manager / Assistant Manager
• Uphold uniform and personal presentation standards
• Ensure all billings and charges follow the correct billing procedures according to the instructions. Orders taken and entered accurately into POS
• Maintain exceptional knowledge and understanding of the full food and beverage menu including dietary labelling and ingredient components
• Communicate with kitchen team when required for dietary/ allergy requirements and requests
• Handle minor Member concerns and escalates to the Manager / Assistant Manager where required
• Perform duties such as polishing cutlery, and glassware, arranging and resetting tables and other assigned daily tasks
• Ensure compliance with all laws and regulations related to the business plus our in-house food and beverage policies, standards, and procedures

Qualifications & Skills

• High School Diploma or above
• At least 3 years relevant experience and 1-2 years supervisory experience in the hospitality industry
• Good organizational skills and able to multitask and prioritize effectively
• Awareness of all food safety and hygiene standards
• Good command of spoken and written English and Cantonese

Working location: Central

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## More Job Information

Salary

• 20000 - 22000 / MONTH

Job Function

• 餐飲 · 酒店 - 侍應

Location

• 中環

Employment Term

• 全職

Employment Term

• 長期

Education

• 中五至中七或DSE