Captain - All Day Dining

Mandarin Oriental; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental The Landmark, Hong Kong is seeking a Captain to join our F&B Service team. Based at The Landmark, you will assist in daily restaurant operations, train staff and support service standards to ensure a premium guest experience.

Strong leadership, Cantonese and English proficiency, and a proactive approach to service excellence are essential. Prior F&B or hotel industry experience is preferred; Mandarin language skills are a plus.

Qualifications

• Relevant experience in F&B or hotel industry.
• Experience in restaurant or sizeable hotels is an advantage.
• Good time management, service-orientated and able to work independently.
• A team player with leadership, communication and interpersonal skills.
• Proficient in Cantonese and English; Mandarin is an advantage.

Responsibilities

• Conduct daily hygiene and cleaning checks in all areas of the restaurant.
• Prepare breakfast buffet, lunch and high tea setups per procedure and reservations.
• Organize and maintain restaurant cleanliness including sanitizer solution.
• Greet guests by name with eye contact and escort to the table.
• Adhere to company policies and health, sanitation, fire procedures and HACCP.
• Assist in supervision and control of restaurant activities.
• Assist in controlling operating equipment and prevent losses/breakages.
• Suggest ways to improve efficiency of operations for colleagues.
• Perform other duties as required by department head.

Skills

Leadership

Communication

Interpersonal skills

Team player

Time management

Customer service

Bilingual (English Cantonese)

Job description

Mandarin Oriental The Landmark, Hong Kong is looking for Captain to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, Mandarin Oriental The Landmark, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.

About The Job

Based at Mandarin Oriental The Landmark, Hong Kong within F&B Service Department in Hong Kong, the Captain is responsible for assisting Supervisor / Manager on the day-to-day restaurant operation encompassing business level projection and promotional activities. Initiate training for every position to enhance the consistency in service and standards and to assist the manager to achieve departmental goals and total guest satisfaction. Captain reports to the &B Manager, Senior Assistant Manager, Assistant Manager.

As Captain, you will be responsible for the following duties:

• Conduct daily hygiene and cleaning checks in all areas of restaurant
• Prepare the Breakfast buffet / Lunch and High Tea table setting accordingly to the service procedure, standard and the reservations.
• The ability to organize and maintain the restaurant cleanliness including Sanitizer solution.
• Greet guests with name, eye contact and smile upon arrival and escort to the table.
• To be aware of and adhere to company policies and statutory requirements with regards to health and safety, sanitation, fire procedures and HACCP
• Assist in the overall supervision and control of the activities of the restaurant
• Assist in the control and request of necessary operating equipment and avoid loss and breakages
• Make suggestions to improve the efficiency of the operations that will benefit our colleagues
• Perform any other duties as required by your department head from time to time.

As Captain, We Expect From You

• Relevant experience in F&B or hotel industry
• Experience in Restaurant or sizeable hotels is an advantage
• Good time management, service-orientated and able to work independently
• A team player with excellent leadership, communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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