Captain (5 days work)

The American Club Hong Kong; Hong Kong Island; On-site; HKD 268,000 - 402,000; Full time

Job summary

The American Club Hong Kong is seeking a Captain to support the F&B Service Manager – Town Club in daily restaurant set-up and operations. You will greet Members and guests, handle orders and reservations, and ensure smooth service during shifts.

This role requires at least 3 years in hospitality with 1–2 years supervision, strong organizational skills, and a solid knowledge of food safety. Fluency in English and Cantonese is preferred; you will work on-site in Central.

Qualifications

• High School Diploma or above.
• At least 3 years relevant experience and 1-2 years supervisory experience in hospitality.
• Good organizational skills and ability to multitask.
• Awareness of food safety and hygiene standards.
• Proficient in English and Cantonese, spoken and written.

Responsibilities

• Greet Members and guests, take orders, and handle reservations where applicable.
• Assist F&B Service Manager in day-to-day operations.
• Maintain high sanitation standards for the outlet.
• Direct and carry out assigned duties, including mise-en-place and opening/closing tasks.
• Uphold uniform and personal presentation standards.
• Ensure billing procedures are followed; enter orders into POS accurately.
• Maintain knowledge of full menu and dietary information.
• Communicate with kitchen on dietary/allergy requirements.
• Handle minor Member concerns and escalate when needed.
• Polish cutlery/glassware and reset tables; perform daily tasks.
• Ensure compliance with laws and in-house policies.

Skills

Guest service excellence

Supervisory experience

Multitasking

Food safety knowledge

English & Cantonese

Education

High School Diploma or above

Job description

The Captain supports the F&B Service Manager – Town Club in daily restaurant set-up and operations. Responsible for areas designated by Manager / Assistant Manager to ensure the highest possible levels of service are met and exceeded consistently.

Job Description

Responsible for providing the best possible service to Members and guests. E.g. greets Members, take orders, makes reservations (where applicable), follows the sequence of service

Assists the F&B Service Manager in the day-to-day operations

Maintain high levels of sanitation standards of the outlet

Direct and carry out the duties assigned, which include mise-en-place, opening and closing duties and any other duties assigned by the Manager / Assistant Manager

Uphold uniform and personal presentation standards

Ensure all billings and charges follow the correct billing procedures according to the instructions. Orders taken and entered accurately into POS

Maintain exceptional knowledge and understanding of the full food and beverage menu including dietary labelling and ingredient components

Communicate with kitchen team when required for dietary/ allergy requirements and requests

Handle minor Member concerns and escalates to the Manager / Assistant Manager where required

Perform duties such as polishing cutlery, and glassware, arranging and resetting tables and other assigned daily tasks

Ensure compliance with all laws and regulations related to the business plus our in-house food and beverage policies, standards, and procedures

Qualifications & Skills

• High School Diploma or above
• At least 3 years relevant experience and 1-2 years supervisory experience in the hospitality industry
• Good organizational skills and able to multitask and prioritize effectively
• Awareness of all food safety and hygiene standards
• Good command of spoken and written English and Cantonese

Working Location: Central

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months.

The American Club Hong Kong 154 subscribers

The American Club offers one of the most diverse and unique working environments for hospitality professionals in Hong Kong. With two locations in Central and Tai Tam, we provide a gathering place for social, recreational and business activities for Members and their families. As one of our employees, you will be part of a dedicated team working for a “Platinum Club of the World”.

We are looking for individuals with lots of enthusiasm who are team orientated with positive attitude.

Central, Central and Western District, HK