Butler Services & Lifestyle Manager

Ovolo Hotels Group; Hong Kong; Sur place; HKD 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Hotel benefits in rooms and F&B

Dynamic team environment

Résumé du poste

Ovolo Hotels Group is seeking a Butler Service & Lifestyle Manager in Hong Kong to lead butler operations and guest experiences. You will oversee show rounds, guest requests, and cross-department coordination to deliver exceptional hospitality.

The role emphasizes energy, detail, positive attitude, and willingness to learn and grow within the company. Mandarin/Cantonese ability is a plus, and English fluency is essential.

Qualifications

• Passion for hospitality and people
• Good command of English, written and spoken

Responsabilités

• Supervise and support butler service to ensure smooth operation
• Conduct show rounds for hotel guests and enquiries
• Coordinate guest requests: transport, bookings, accommodation, entertainments
• Interact with guests and team in a friendly, respectful manner
• Promote high levels of service with prompt, polite responses
• Ensure staff are familiar with hotel facilities and room types
• Maintain guest history records to anticipate needs
• Welcome regular and VIP guests and establish rapport
• Record guest data accurately (in-house and reservations)
• Foster good relationships with all departments and assist when needed
• Monitor grooming and presentation of staff to meet standards
• Protect guest confidentiality and follow company and legal standards
• Maintain high personal hygiene and professional presence on duty
• Follow Ovolo procedures and service expectations
• Demonstrate positive, engaging attitude to guests and team

Connaissances

Hospitality mindset

English proficiency

Mandarin/Cantonese advantage

Description du poste

About You

We are looking for a Butler Service & Lifestyle Manager who is passionate for hospitality, with a genuine fondness for people. We are not looking for years of experience but rather someone who has bundles of energy, is detailed in approach, positive attitude and is willing to be shown to learn and grow within the company.

About You

We are looking for a Butler Service & Lifestyle Manager who is passionate for hospitality, with a genuine fondness for people. We are not looking for years of experience but rather someone who has bundles of energy, is detailed in approach, positive attitude and is willing to be shown to learn and grow within the company.

The Gig

• Supervise operations and assist with duties as required, ensuring the smooth running of butler service according to Ovolo standards and procedures.
• Conduct show rounds around the hotel for hotel guests, clients and anyone who is making enquiries
• Oversee all requests from guests, including airline reservations, ground transportation, hotel accommodation, restaurant bookings and entertainment plans
• Interact with guests and team members in a friendly, respectful and positive manner
• Promote high levels of service and prompt, efficient and polite responses to all requests
• Ensure that the Butler Service/Front Office team is familiar with hotel facilities and room types offered to guests
• Encourage feedback from our guests, to update and maintain guest history records, enabling us to anticipate the needs of our guests
• Personally meet and welcome regular guests and VIP guests and ensure rapport is established
• Ensure that guest data (in house and reservations) is accurately recorded and complete
• Maintain good working relationships with all departments and oversee and assist other departments as and when needed
• Monitor personal presentation of butler service/front office team members and ensure grooming standards followed
• Ensure staff respect guest confidentiality and follow the company and legal standards
• Maintain high standard of personal hygiene and personal presentation when on duty that carries the presence of a manager and sets an example to employees
• Follow Ovolo procedures including conduct and performance standards and service expectations
• Always conduct yourself in a professional manner that reflects the company in a positive way demonstrating shiny happy people all around

Requirements

• A passion for hospitality, with a genuine fondness for people
• Personality is more important than experience
• Good command of English, both written and spoken
• Good command of Mandarin and Cantonese will be an advantage

What You'll Get...

• To work under the award-winning Global Brand with inspiring and creative team
• Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
• Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
• Receive Hotel benefits in rooms and our fabulous F&B outlets
• Stay Fit and Fabulous; be involved in our Wellbeing Programmes
• Develop relationships and make a difference to other people’s lives through our Community Programme
• A role with oodles of creative license & chance to showcase your entrepreneurial talent