Guest Service Officer

Ovolo Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Job summary

Ovolo Group in Hong Kong seeks a Guest Service Officer to create a welcoming atmosphere at the front desk. You will manage check-in and check-out, engage guests with warmth, and deliver proactive solutions to enhance their stay.

The ideal candidate speaks fluent English and good Chinese, is resilient, adaptable, and can multitask in a fast-paced environment. Night shifts are required, fresh graduates are welcome, and less experience will be considered.

Qualifications

• Excellent command of English and good command of Chinese (spoken and written).
• High resilience, strong multi-tasking and adaptability in a dynamic workplace.
• Cheerful personality with a good sense of humour.
• Available for night shifts.
• Fresh graduates welcome; less experience considered.

Responsibilities

• Handle guest check-in and check-out processes.
• Create a welcoming environment and pro-actively engage with guests.
• Identify guest needs and provide solutions to enhance their stay.

Skills

English proficiency

Chinese proficiency

Resilience

Multi-tasking

Adaptability

Cheerful personality

Sense of humour

Night shift

Fresh grads welcome

Early-career welcome

Tools

Security permit

Job description

About you

We’re looking for Guest Service officer / Front Desk Officer to take responsibility for creating a welcome environment for our guests by pro-actively engaging and mingling with them in a warm manner. You will assist and contribute in all front-of-the-house operations. This will involve, handling guest check-in and check-out, identifying customer needs and proactively providing solutions to match and enhance them. We need talents who are:

• Excellent command in English and Good command in Chinese (both spoken and written)
• High level of resilience, strong ability in multi-tasking and adaptability at dynamic workplace
• A cheerful personality and a good sense of humour
• Available work night shift
• Security Personnel Permit (If possible)
• Fresh Graduate is welcomed
• Less experience will also be considered

The Gig

Of course relevant experience would be a big plus but more importantly we’re looking for someone who has a passion for guests, a good eye for detail and a drive for hospitality. Just as importantly, we are looking for a “go-getter" with bags of energy and people skills that can thrive in a dynamic and fast-paced environment!

What you'll get...

To work under the award-winning Global Brand with inspiring and creative team
Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
Receive Hotel benefits in rooms and our fabulous F&B outlets
Stay Fit and Fabulous; be involved in our Wellbeing Programmes
Develop relationships and make a difference to other people’s lives through our Community Programme
A role with oodles of creative license & chance to showcase your entrepreneurial talent