Butler & Lifestyle Experience Manager

Ovolo Hotels Group; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Hotel benefits in rooms and F&B

Dynamic team environment

Job summary

Ovolo Hotels Group is seeking a Butler Service & Lifestyle Manager in Hong Kong to lead butler operations and guest experiences. You will oversee show rounds, guest requests, and cross-department coordination to deliver exceptional hospitality.

The role emphasizes energy, detail, positive attitude, and willingness to learn and grow within the company. Mandarin/Cantonese ability is a plus, and English fluency is essential.

Qualifications

• Passion for hospitality and people
• Good command of English, written and spoken

Responsibilities

• Supervise and support butler service to ensure smooth operation
• Conduct show rounds for hotel guests and enquiries
• Coordinate guest requests: transport, bookings, accommodation, entertainments
• Interact with guests and team in a friendly, respectful manner
• Promote high levels of service with prompt, polite responses
• Ensure staff are familiar with hotel facilities and room types
• Maintain guest history records to anticipate needs
• Welcome regular and VIP guests and establish rapport
• Record guest data accurately (in-house and reservations)
• Foster good relationships with all departments and assist when needed
• Monitor grooming and presentation of staff to meet standards
• Protect guest confidentiality and follow company and legal standards
• Maintain high personal hygiene and professional presence on duty
• Follow Ovolo procedures and service expectations
• Demonstrate positive, engaging attitude to guests and team

Skills

Hospitality mindset

English proficiency

Mandarin/Cantonese advantage

Job description

Ovolo Hotels Group is seeking a Butler Service & Lifestyle Manager in Hong Kong to lead butler operations and guest experiences. You will oversee show rounds, guest requests, and cross-department coordination to deliver exceptional hospitality.

The role emphasizes energy, detail, positive attitude, and willingness to learn and grow within the company. Mandarin/Cantonese ability is a plus, and English fluency is essential.