Lifestyle Butler & Guest Experience Lead

OVOLO Group Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Ovolo Group Limited in Hong Kong is looking for a Butler Service & Lifestyle Manager who brings energy, attention to detail and a willingness to learn. This role focuses on delivering exceptional hospitality and personalised guest experiences in our dynamic hotel environment.

You will oversee butler service operations, greet VIP guests, arrange travel, dining and entertainment, and collaborate with all departments to maintain high standards and guest confidentiality.

Qualifications

• Passion for hospitality and genuine fondness for people.
• Personality over experience.
• Good command of English, written and spoken.
• Mandarin and Cantonese are a plus.

Responsibilities

• Supervise operations and ensure smooth butler service per Ovolo standards.
• Conduct show rounds around the hotel for guests and inquiries.
• Coordinate requests: airline reservations, transport, bookings, entertainment.
• Interact with guests and team in a friendly, respectful manner.
• Promote high service levels and prompt responses to requests.
• Ensure staff are familiar with facilities and room types offered.
• Encourage feedback and maintain guest history records.
• Meet and welcome regular and VIP guests and build rapport.
• Maintain guest data accuracy for in-house and reservations.
• Maintain relationships with departments and support as needed.
• Monitor grooming standards and staff presentation.
• Ensure confidentiality and compliance with standards.
• Model professional conduct and positive brand representation.

Skills

Hospitality passion

People oriented

English proficiency

Mandarin Cantonese bonus

Job description

Ovolo Group Limited in Hong Kong is looking for a Butler Service & Lifestyle Manager who brings energy, attention to detail and a willingness to learn. This role focuses on delivering exceptional hospitality and personalised guest experiences in our dynamic hotel environment.

You will oversee butler service operations, greet VIP guests, arrange travel, dining and entertainment, and collaborate with all departments to maintain high standards and guest confidentiality.