Luxury Butler & Guest Services Coordinator

Rosewood Hong Kong; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We are seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

As a Guest Services Associate, you will support guest recognition, prepare for Special Attention Guests, and arrange personalized amenities while maintaining impeccable knowledge of packages, promotions and policies to ensure a

Qualifications

• Proven background within a luxury hospitality environment for a minimum of 2 years.
• Good knowledge of Microsoft Excel and Microsoft Office programs.
• Passionate about personalized, anticipatory service with keen attention to detail.
• Ability to stay calm, courteous and focused on guest needs.
• Fluent Cantonese, Mandarin & English; additional language an advantage.
• Strong interpersonal and problem-solving abilities.
• Able to multitask, handle pressure and coordinate between departments.

Responsibilities

• Search guests' background, photo and interests prior to arrival to ensure recognition.
• Review arrivals and Special Attention Guests to compile the next day report.
• Advise management on Special Attention Guests' requirements and actions.
• Arrange welcome and turndown amenities per Amenity program and preferences.
• Ensure room inputs in the system are correct: guest profile, stay period, payment form, rate.
• Maintain knowledge of packages, promotions, room types, availability, and policies.

Skills

Customer service orientation

Multitasking under pressure

Interpersonal skills

Attention to detail

Problem-solving

Fluent English, Cantonese & Mandarin

Tools

Microsoft Excel

Microsoft Office

Job description

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We are seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

As a Guest Services Associate, you will support guest recognition, prepare for Special Attention Guests, and arrange personalized amenities while maintaining impeccable knowledge of packages, promotions and policies to ensure a