Billing and Collection Associate

Fgsglobal; Hong Kong; On-site; HKD 400,000 - 550,000; Full time

Job summary

Fgsglobal is seeking a Billing and Collection Associate for its Asia finance team in Hong Kong. The position focuses on managing billing operations and ensuring accurate invoicing while maintaining strong communication with clients and stakeholders.

The ideal candidate has at least 5 years of experience in billing or Accounts Receivable, possesses excellent English and Cantonese communication skills, and is detail-oriented. Familiarity with ERP systems, including NetSuite, is a plus.

Qualifications

• Minimum 5 years of experience in billing or Accounts Receivable roles.
• Experience in a multinational professional services firm preferred.
• Fluency in English and Cantonese essential.

Responsibilities

• Manage end-to-end Asia O2C billing operations.
• Prepare and issue client invoices accurately and on time.
• Track outstanding receivables and prepare ageing reports.
• Proactively follow up with clients and internal teams for payments.
• Support ERP enhancements and system transitions.

Skills

English communication

Stakeholder management

Detail-oriented

Organizational skills

Excel proficiency

Education

Bachelor’s degree in Accounting, Finance or related discipline

Tools

NetSuite

ERP/accounting systems

Excel

Job description

The Role

We are seeking a detail‑oriented and proactive Billing and Collection Associate to join our Asia finance team. This role supports core finance operations across Accounts Receivable (AR), billing, collections, and General Ledger (GL), with a strong focus on client‑facing communication and systems accuracy.

The role requires someone with excellent and confident English communication skills, and a clear ability to manage multiple stakeholder touchpoints. The ideal candidate will be able to demonstrate a strong ability to manage multiple and competing tasks, work independently and as part of a team in a fast‑paced professional services environment.

Responsibilities

• Responsible for Asia O2C billing operations and delivery (end-to-end), reporting to the Revenue Finance Manager
• Prepare and issue client invoices accurately and on a timely basis, coordinating with client‑facing teams to confirm billing instructions, project details, and supporting documentation.
• Maintain accurate billing records and ensure invoices, credit notes, receipts, and client account information are properly recorded in the finance system.
• Track outstanding receivables, prepare ageing reports, and elevate overdue balances or collection risks to the Revenue Finance Manager as appropriate.
• Follow up proactively with internal teams and external clients to resolve billing queries, obtain payment updates, and support timely collection of outstanding balances.
• Take ownership of accounts receivable follow‑ups, including professional and timely communication with clients on overdue payments, resolving AR issues independently.
• Maintain strong, long‑term client and stakeholder relationships through professional, timely, and constructive communication.
• Manage and monitor multiple finance‑related mailboxes, ensuring prompt, accurate, and well‑structured responses to internal and external stakeholders.
• Actively support ERP enhancements and system transition to NetSuite, including data accuracy, process improvement, and user adoption.
• Perform ad hoc finance and administrative duties as required.

Desired Skills & Qualities

• Bachelor’s degree in Accounting, Finance, Operation or a related discipline.
• Minimum 5 years’ experience in billing, Accounts Receivable, or executive assistant / administrative roles with hands‑on billing support; candidates with more relevant finance experience may be considered for a Senior Accountant role.
• Experience in a multinational professional services firm or client‑facing support environment, working closely with fee earners, consultants, or client‑facing teams, is preferred.
• Strong English communication skills, both spoken and written, with confidence in handling client correspondence, follow‑ups, and stakeholder discussions.
• Proactive in following up with internal and external stakeholders, with strong stakeholder management and interpersonal skills; able to balance firmness and professionalism when chasing payments.
• High level of systems proficiency; experience with ERP / accounting systems required. NetSuite experience is a plus but not essential.
• Comfortable with basic Excel skills, including XLOOKUP, pivot tables, and SUMIFS formulas.
• Highly organised, detail‑minded, and responsible, with the ability to manage deadlines and work independently.
• Comfortable managing high‑volume email correspondence and shared finance mailboxes with accuracy and professionalism.
• Fluency in spoken and written English and Cantonese is essential.