Brokerage Operations Officer

Tiger Fintech Hong Kong Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Tiger Fintech Hong Kong Limited seeks a Brokerage Operations Officer to support daily middle and back-office brokerage operations with a focus on stock transfers, client deposits and withdrawals, corporate actions, and trading/account exceptions, while providing basic client-facing support when required.

The ideal candidate holds a Bachelor's degree or above and has at least 2 years of relevant experience, preferably in a brokerage or securities firm; Cantonese and Mandarin skills are valued for

Qualifications

• Bachelor's degree or above required.
• Minimum 2 years of relevant working experience.
• Experience in a brokerage or securities firm preferred.
• Familiar with stock transfers, client fund movements, corporate actions and trading/account exception handling.
• Good Cantonese and Mandarin communication; basic Cantonese for clients.

Responsibilities

• Handle daily brokerage operational matters focusing on stock transfers, deposits/withdrawals, corporate actions, and trading/account exceptions.
• Coordinate with internal teams to investigate and resolve cases timely.
• Maintain records and proper documentation throughout case-handling.
• Provide basic client-facing support including account opening.
• Support other day-to-day brokerage operations tasks as assigned.

Skills

Brokerage operations

Securities operations

Attention to detail

Coordination skills

Client communication

Education

Bachelor's degree or above

Job description

We are looking for a Brokerage Operations Officer to support our daily middle and back-office brokerage operations. The role will mainly focus on handling operational cases related to stock transfers, client deposits and withdrawals, corporate actions, and trading/account exceptions, while also providing basic client-facing support when required.

Key responsibilities

Handle and follow up on daily brokerage operational matters, with a primary focus on stock transfers, client deposits and withdrawals, corporate actions, and abnormal or exceptional trading/account cases

Coordinate with relevant internal teams to investigate and resolve operational cases in a timely manner

Maintain accurate records and ensure proper documentation throughout the case-handling process

Exercise a high level of attention to detail, accuracy and operational discipline when handling client assets, transactions and account-related matters

Demonstrate strong sensitivity to abnormal or exceptional cases, and be able to identify potential issues and elevate them appropriately

Provide basic client-facing support, including assisting clients with account opening and related procedures when required

Support other day-to-day brokerage operational tasks as assigned

About you

Bachelor's degree or above

Minimum 2 years of relevant working experience

Prior experience in a brokerage or securities firm, particularly in Brokerage Operations, Securities Operations, Settlement, Account Operations or Middle Office, is highly preferred

Familiar with brokerage operational processes, particularly in areas such as stock transfers, client fund movements, corporate actions and trading/account exception handling

Detail-oriented, careful and disciplined, with a strong sense of responsibility when handling numbers, documents and operational cases

High sensitivity to irregular, exceptional or potentially risky cases

Good case follow-up and coordination skills, with the ability to handle multiple operational matters simultaneously

Possess basic client-facing and communication skills, and be comfortable assisting clients with account opening and operational enquiries

Good command of Cantonese and Mandarin; candidates should be able to communicate with clients in basic Cantonese

Relevant Hong Kong securities licence / qualification is preferred but not mandatory