Branch Operations Lead: Customer Service & Compliance

Leadingnation; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Leadingnation in Hong Kong is seeking a candidate to supervise counter services and ensure day-to-day operations run smoothly in a banking environment. The ideal applicant will have a Bachelor’s degree in Business Administration and at least 1 year of banking experience, along with HKSI and IIQE certifications preferred. Strong communication skills in English, Chinese, and Putonghua are essential for success in this role. This position emphasizes high-quality customer service and compliance with all regulatory standards.

Qualifications

• Bachelor’s degree or above in Business Administration or related disciplines.
• At least 1 year of experience in banking.
• Team player with good communication skills and risk awareness.

Responsibilities

• Supervise the counter services to ensure smooth and efficient day-to-day operations.
• Ensure the branch operates in accordance with rules and guidelines of the Bank and regulatory bodies.

Skills

Customer service skills

Communication skills

Risk awareness

Education

Bachelor’s degree in Business Administration

Tools

HKSI certification

IIQE certification

Job description

Leadingnation in Hong Kong is seeking a candidate to supervise counter services and ensure day-to-day operations run smoothly in a banking environment. The ideal applicant will have a Bachelor’s degree in Business Administration and at least 1 year of banking experience, along with HKSI and IIQE certifications preferred. Strong communication skills in English, Chinese, and Putonghua are essential for success in this role. This position emphasizes high-quality customer service and compliance with all regulatory standards.