Branch Customer Service Manager - (Retail Banking )

WallStone Partners & Company Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

WallStone Partners & Company Limited in Hong Kong is seeking a branch operations supervisor to oversee counter services and ensure smooth daily operations.

You will resolve customer complaints, uphold procedures, and contribute to service quality. Fluent in Chinese, English, and Putonghua; candidates should have at least 3 years of checker experience and a relevant degree.

This role offers opportunity to maintain a cooperative team environment and support branch performance.

Qualifications

• Minimum 3 years checker experience.

Responsibilities

• Supervise counter services and branch operations.
• Ensure branch operation procedures are followed.
• Assist in resolving customer complaints and maintain cooperative work environment.
• Ensure smooth branch operations to enhance service quality.

Skills

Branch operations

Customer service

Team coordination

Education

HKCEE/DSE or University degree

Job description

Supervise counter services and handle all round branch operations.

Ensure branch operation procedures are properly complied.

Assist in resolving customer complaints and maintain cooperative work environment.

Ensure a smoothly branch operations to enhance service quality to customers.

About you

At least 3 years checker experiences

HKCEE/DSE or University degree

Fluent Chinese, English and Putonghua in written and speaking