Branch CS & Admin Officer (Banking, Max 23K)

PERSOL; Hong Kong; Sur place; HKD 234 000 - 280 000; Plein temps

Résumé du poste

A reputable China-based bank is seeking a Branch CS & Admin Officer to support daily branch operations and customer service in Hong Kong.

You will handle customer inquiries, promote self-service banking, collect feedback, monitor for irregularities, and ensure regulatory compliance. Proficiency in Word, Excel, PowerPoint and strong English, Chinese and Putonghua communication are required.

Qualifications

• HKCEE / HKDSE holders with 5 passes (including Chinese, English and Mathematics) or above with minimum 1 year’s relevant experience
• Be familiar with the bank's retail banking business and related products
• Understand the work procedures, regulations, and emergency response measures related to the job
• Good interpersonal and communications skills in English, Chinese and Putonghua
• Proficient in computer software operations (Word, Excel, PowerPoint), Chinese and English typing, and related computer systems.

Responsabilités

• Support branch administrative and operational duties as required
• Handle customers' esquires and elevate when appropriate according to supervisor’s guidance
• Introduce Self-service banking channel and services to customers in bank hall
• Enhance customer services experience and collect customer feedback/ suggestions for improvement
• Detect irregularities or suspicious activities, reporting issues promptly to supervisors.
• Monitor the branch environment for unusual behavior or items, maintaining vigilance to prevent accidents.
• Adhere to all applicable regulations and internal policies, preventing any incidents or breaches.

Connaissances

Interpersonal skills

English proficiency

Chinese proficiency

Putonghua fluency

Formation

HKCEE/HKDSE with 5 passes

Outils

Word

Excel

PowerPoint

Chinese typing

English typing

Description du poste

Branch CS & Admin Officer (Banking, Max 23K)

Our client is a reputable leading China-based bank. They are seeking for a Branch CS & Admin Officer to support their team.

Job Responsibilities

Support branch administrative and operational duties as required

Handle customers' esquires and elevate when appropriate according to supervisor’s guidance

Introduce Self-service banking channel and services to customers in bank hall

Enhance customer services experience and collect customer feedback/ suggestions for improvement

Detect irregularities or suspicious activities, reporting issues promptly to supervisors.

Monitor the branch environment for unusual behavior or items, maintaining vigilance to prevent accidents.

Adhere to all applicable regulations and internal policies, preventing any incidents or breaches.

Requirements

HKCEE / HKDSE holders with 5 passes (including Chinese, English and Mathematics) or above with minimum 1 year’s relevant experience

Be familiar with the bank's retail banking business and related products

Understand the work procedures, regulations, and emergency response measures related to the job

Good interpersonal and communications skills in English, Chinese and Putonghua

Proficient in computer software operations (Word, Excel, PowerPoint), Chinese and English typing, and related computer systems.