Boutique Operations Lead: Standards, Inventory & Change

Chanel, Inc.; Hong Kong; On-site; HKD 600,000 - 840,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning and development opportunities

Parental leave

Job summary

Chanel is seeking a Retail Operations Assistant Manager to strengthen the operational foundation across the HK/MO boutique network. You will drive consistency, readiness, and disciplined execution of standards that elevate the client experience in a luxury Maison.

You will coordinate market-level delivery of initiatives, monitor BOH operations, and partner with Boutique Operations Managers to embed changes across boutiques. Fluent English and Cantonese are required; Mandarin is an advantage.

Qualifications

• Minimum 3–5 years of relevant experience in retail operations or a related discipline, preferably including luxury or premium retail environments.
• Experience coordinating and supporting retail operations initiatives including system implementations, process changes, and operational rollouts.
• A clear and collaborative communicator, credible in both stakeholder discussion and a boutique floor briefing.

Responsibilities

• Support development, maintenance, and communication of operational SOPs and standards across HK/MO market.
• Identify process inefficiencies and support agreed improvements across boutiques.
• Maintain tools and reference materials to enable boutique teams to perform consistently.
• Coordinate readiness activities and ensure boutique teams are operational ahead of initiatives and seasonal peaks.
• Collaborate with managers to align operational standards with broader function strategy and policy.

Skills

Fluent English

Cantonese

Mandarin (advantage)

Job description

Chanel is seeking a Retail Operations Assistant Manager to strengthen the operational foundation across the HK/MO boutique network. You will drive consistency, readiness, and disciplined execution of standards that elevate the client experience in a luxury Maison.

You will coordinate market-level delivery of initiatives, monitor BOH operations, and partner with Boutique Operations Managers to embed changes across boutiques. Fluent English and Cantonese are required; Mandarin is an advantage.