Blockchain Solutions Engineer - Pre-Sales & CS (Hybrid Asia)

Galaxydigitalservices; Hong Kong; Hybrid; HKD 420,000 - 700,000; Full time

Benefits offered by this job

Competitive base salary

Hybrid working arrangements

Health benefits for employees and deps

Headspace coaching and counseling

Job summary

Galaxy Custody Infrastructure in Hong Kong seeks a skilled Pre-Sales/Solution Engineer to help drive Asia-focused engagements. You will lead demonstrations, understand client needs, and collaborate with global teams to deliver secure blockchain solutions.

The role requires English fluency, cloud experience, and willingness to travel in Asia. Join a high-performance team at Galaxy Custody Infrastructure.

Qualifications

• 5+ years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation.
• Strong technical skills including Linux, networking, system integration, API, troubleshooting, and problem-solving methodologies.
• Experience with cloud technologies.
• Fluency in English is required; additional Asian languages are a plus.
• Willingness to travel within the region.

Responsibilities

• Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
• Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
• Provide ongoing support to customers across the region, including troubleshooting, training and guidance on proper product use to ensure satisfaction and successful product adoption.
• Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
• Provide support to local customers.
• Drive revenue and growth opportunities with existing customers.

Skills

Pre-Sales Experience

Solution Engineer

Customer Success

Support Engineer

Implementation

Linux

Networking

System Integration

API

Troubleshooting

Problem-Solving

Cloud Technologies

Fluent English

Tools

Cloud Technologies

Job description

Galaxy Custody Infrastructure in Hong Kong seeks a skilled Pre-Sales/Solution Engineer to help drive Asia-focused engagements. You will lead demonstrations, understand client needs, and collaborate with global teams to deliver secure blockchain solutions.

The role requires English fluency, cloud experience, and willingness to travel in Asia. Join a high-performance team at Galaxy Custody Infrastructure.