Solution Engineer

Galaxydigitalservices; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Benefits offered by this job

Competitive base salary

Hybrid working arrangements

Health benefits for employees and deps

Headspace coaching and counseling

Job summary

Galaxy Custody Infrastructure in Hong Kong seeks a skilled Pre-Sales/Solution Engineer to help drive Asia-focused engagements. You will lead demonstrations, understand client needs, and collaborate with global teams to deliver secure blockchain solutions.

The role requires English fluency, cloud experience, and willingness to travel in Asia. Join a high-performance team at Galaxy Custody Infrastructure.

Qualifications

• 5+ years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation.
• Strong technical skills including Linux, networking, system integration, API, troubleshooting, and problem-solving methodologies.
• Experience with cloud technologies.
• Fluency in English is required; additional Asian languages are a plus.
• Willingness to travel within the region.

Responsibilities

• Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
• Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
• Provide ongoing support to customers across the region, including troubleshooting, training and guidance on proper product use to ensure satisfaction and successful product adoption.
• Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
• Provide support to local customers.
• Drive revenue and growth opportunities with existing customers.

Skills

Pre-Sales Experience

Solution Engineer

Customer Success

Support Engineer

Implementation

Linux

Networking

System Integration

API

Troubleshooting

Problem-Solving

Cloud Technologies

Fluent English

Tools

Cloud Technologies

Job description

Who We Are

Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self‑custody, and tokenization technology. We also invest in and operate cutting‑edge data center infrastructure to power AI and high‑performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

What We Value

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission‑first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision‑Making.
• Build Dream Teams.

Who You Are

Galaxy Custody Infrastructure is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre‑sales engagements, and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.

What You’ll Do

• Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
• Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
• Provide ongoing support to customers across the region, including troubleshooting, training and guidance on proper product use to ensure satisfaction and successful product adoption.
• Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
• Provide support to local customers.
• Drive revenue and growth opportunities with existing customers.

What We’re Looking For

• 5+ years of experience as a Pre‑Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation.
• Strong technical skills, including proficiency in operating systems (Linux), networking, system integration, API, software troubleshooting, and problem‑solving methodologies.
• Experience with cloud technologies.
• Strong customer service skills with a focus on effective communication and patience in resolving customer concerns.
• Ability to work independently and as part of a global team in a collaborative environment.
• Highly organized, detail‑oriented, and capable of effective time management and task prioritization.
• Experience working with clients in international markets, preferably within Asia.
• Familiarity with blockchain technologies or financial markets experience is a plus.
• Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are a plus.
• Willingness to travel within the region as needed.

What We Offer

• Competitive base salary
• Flexible Time Off (paid)
• Hybrid Working Arrangements
• Company‑paid health and protective benefits for employees and their eligible dependents
• Free coaching and counseling sessions through Headspace
• Generous paid Parental Leave
• Free daily snacks in‑office and weekly lunches
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact [e-mail].