Bilingual Waitstaff: Guest Experience & Upsell Pro

Regent Hong Kong; Hong Kong; On-site; HKD 235,000 - 285,000; Full time

Job summary

Regent Hong Kong in Hong Kong invites energetic hospitality professionals to join our Guest Experience team in Tsim Sha Tsui. You will welcome guests by name when possible, anticipate needs, recommend dishes with knowledge, and ensure food and drinks arrive promptly and beautifully presented.

You will upsell confidently, take accurate orders, follow operation standards, and uphold safety, hygiene and sustainability.

Qualifications

• Fluency in written and spoken English and Chinese.
• Pleasant personality and customer oriented mindset.
• Team player and ability to work in a fast-paced environment.

Responsibilities

• Set the restaurant up for flawless service and welcome every guest with a smile, eye contact, and name when known.
• Anticipate needs, recommend dishes with genuine knowledge, and ensure timely presentation of food and drinks.
• Flag allergies and dietary needs, acknowledge VIP arrivals, and maintain spotless, service-ready areas.
• Take accurate orders, follow standards, and handle guest checks with precision.

Skills

English & Chinese fluency

Customer oriented

Team player

Education

HK Secondary 5-7 or DSE

Job description

Regent Hong Kong in Hong Kong invites energetic hospitality professionals to join our Guest Experience team in Tsim Sha Tsui. You will welcome guests by name when possible, anticipate needs, recommend dishes with knowledge, and ensure food and drinks arrive promptly and beautifully presented.

You will upsell confidently, take accurate orders, follow operation standards, and uphold safety, hygiene and sustainability.