Bilingual Student Services Specialist

Alliance Francaise De Hong Kong; Hong Kong; On-site; HKD 134,000 - 190,000; Full time

Benefits offered by this job

12 days of annual leave

Medical insurance

MPF contributions

Free French classes

Staff discounts

Friendly work environment

Job summary

Alliance Française de Hong Kong is seeking a Student Affairs Assistant to support students and help keep daily office operations running smoothly. The role requires friendly front-desk service, handling enquiries, and assisting with course registrations, all while using English and Chinese communication skills.

You will manage day-to-day communications, handle mail and office correspondence, and provide clerical support including data entry and filing.

Qualifications

• Must have strong English and Chinese communication.
• Friendly, helpful approach and a commitment to excellent customer service.
• Strong organisational skills and attention to detail.
• The ability to manage day‑to‑day tasks and work well with others.

Responsibilities

• Welcome and assist students: Provide friendly front-desk service, answer enquiries, and support course registrations.
• Keep the office running smoothly: Receive, sort, and distribute incoming mail, deliveries, and office correspondence.
• Manage day-to-day communications: Answer, screen, and direct phone calls, take accurate messages, and handle general office emails.
• Provide administrative support: Assist with data entry, filing, photocopying, scanning, and tracking office supplies.

Skills

Front desk

Customer service

Bilingual English/Chinese

Office administration

Education

High school diploma or equivalent

Job description

Alliance Française de Hong Kong is seeking a Student Affairs Assistant to support students and help keep daily office operations running smoothly. The role requires friendly front-desk service, handling enquiries, and assisting with course registrations, all while using English and Chinese communication skills.

You will manage day-to-day communications, handle mail and office correspondence, and provide clerical support including data entry and filing.