Student Services & Frontline Support Officer

ARCH Education Group Limited; Hong Kong; Sur place; HKD 201 000 - 279 000; Plein temps

Résumé du poste

ARCH Education Group Limited, based in Hong Kong, seeks a proactive Student Service Officer to support students and parents across enquiries, administration, student services and frontline operations.

You will handle student enquiries via multiple channels, process documents and payments, and collaborate with Academic, Admissions and Operations teams to ensure timely, high-quality service.

Qualifications

• University degree or fresh graduates welcome.
• Experience in customer service, student services, administrative, or education sectors preferred.
• Excellent communication and interpersonal skills with a positive attitude and willingness to learn.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Customer-focused mindset with commitment to high-quality service.
• Strong organisational and problem-solving skills.
• Proficiency in English and Chinese; ability to work under pressure.

Responsabilités

• Provide timely and accurate student enquiry support via email, hotline, online platforms and in person.
• Process student documents, applications, forms, certificates, and payments; maintain records.
• Support daily front counter operations and coordinate with Academic, Admissions and Operations teams to resolve issues.

Connaissances

Customer service

Communication skills

Organizational skills

Bilingual English/Chinese

Multitasking

Microsoft Office

Canva

Monday.com

Formation

Bachelor's degree

Outils

Microsoft Office Suite

Description du poste

ARCH Education Group Limited, based in Hong Kong, seeks a proactive Student Service Officer to support students and parents across enquiries, administration, student services and frontline operations.

You will handle student enquiries via multiple channels, process documents and payments, and collaborate with Academic, Admissions and Operations teams to ensure timely, high-quality service.