Bilingual Finance Customer Service Manager

EX.IO; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

EX.IO in Hong Kong seeks a service team lead to manage and guide a team of service representatives handling client communication. You will create guidelines to ensure excellent service, address customer requests and complaints, and coach staff on best practices.

The role rewards proactive, customer-focused professionals fluent in Chinese and English. Preferred candidates hold 2+ years in a finance call center and SFC Type 1 & 4; Mandarin is a plus.

Qualifications

• Bachelor’s degree in business administration, marketing, finance, economics, or related field.
• 2+ years of experience in a call center, preferably in finance.
• Excellent communication skills with a customer-focused mindset.
• Proactive, self-motivated, mature and pleasant.
• Fluent in Chinese and English; Mandarin is a plus.
• Holder of SFC Type 1 & 4 preferred.

Responsibilities

• Lead a team of service reps for client communication.
• Create guidelines for excellent service.
• Handle customer requests and complaints.
• Coach team members on best practices.
• Perform other duties as assigned.

Skills

Team leadership

Communication skills

Customer-focused mindset

Proactive

Bilingual Chinese/English

Mandarin knowledge a plus

Education

Bachelor’s degree in related field

Job description

EX.IO in Hong Kong seeks a service team lead to manage and guide a team of service representatives handling client communication. You will create guidelines to ensure excellent service, address customer requests and complaints, and coach staff on best practices.

The role rewards proactive, customer-focused professionals fluent in Chinese and English. Preferred candidates hold 2+ years in a finance call center and SFC Type 1 & 4; Mandarin is a plus.