Multilingual Customer Care Specialist | Flexible Hours & Growth

Global Exchange Hong Kong Limited; Hong Kong; In loco; HKD 83.000 - 124.000; Part-time

Vantaggi offerti da questo lavoro

Flexible working hours

On-the-job training

Good career growth

Descrizione del lavoro

Global Exchange Hong Kong Limited is seeking a part-time Customer Service Associate in Hong Kong. You will handle a variety of customer interactions, manage cash in multiple currencies, and support sales leads by presenting products and solutions.

Strong English communication is required; Cantonese or Mandarin is a plus. Fresh graduates welcome; good time management and a proactive attitude are essential for meeting team goals.

Competenze

• Form 5 or above; HKDSE acceptable for entry-level service roles.
• Good written and spoken English; Cantonese or Mandarin beneficial.
• Strong customer service and communication skills are required.
• Self-initiative, positive attitude, and good time management.
• Immediate availability is a plus.
• Candidates with more experience may apply for Team Leader.

Mansioni

• Manages significant amounts of cash in various currencies.
• Drives sales leads and introduce products to customers.
• Identify and evaluate customer needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Deal with client complaints, offer suitable answers and alternatives in a timely manner, and follow up to ensure resolution.
• Adhere to communication protocols, rules, and regulations.
• To meet individual and team goals, go above and beyond in interacting with customers.

Conoscenze

English proficiency

Cantonese or Mandarin advantageous

Formazione

Form 5 or above; HKDSE acceptable

Fresh graduates welcome

Descrizione del lavoro

Global Exchange Hong Kong Limited is seeking a part-time Customer Service Associate in Hong Kong. You will handle a variety of customer interactions, manage cash in multiple currencies, and support sales leads by presenting products and solutions.

Strong English communication is required; Cantonese or Mandarin is a plus. Fresh graduates welcome; good time management and a proactive attitude are essential for meeting team goals.