Customer Service Manager

EX.IO; Hong Kong; Sur place; HKD 360 000 - 520 000; Plein temps

Résumé du poste

EX.IO in Hong Kong seeks a service team lead to manage and guide a team of service representatives handling client communication. You will create guidelines to ensure excellent service, address customer requests and complaints, and coach staff on best practices.

The role rewards proactive, customer-focused professionals fluent in Chinese and English. Preferred candidates hold 2+ years in a finance call center and SFC Type 1 & 4; Mandarin is a plus.

Qualifications

• Bachelor’s degree in business administration, marketing, finance, economics, or related field.
• 2+ years of experience in a call center, preferably in finance.
• Excellent communication skills with a customer-focused mindset.
• Proactive, self-motivated, mature and pleasant.
• Fluent in Chinese and English; Mandarin is a plus.
• Holder of SFC Type 1 & 4 preferred.

Responsabilités

• Lead a team of service reps for client communication.
• Create guidelines for excellent service.
• Handle customer requests and complaints.
• Coach team members on best practices.
• Perform other duties as assigned.

Connaissances

Team leadership

Communication skills

Customer-focused mindset

Proactive

Bilingual Chinese/English

Mandarin knowledge a plus

Formation

Bachelor’s degree in related field

Description du poste

• Lead a team of service reps for client communication
• Create guidelines for excellent service.
• Handle customer requests and complaints.
• Coach team members on best practices.
• Perform other duties as assigned.

Requirements:

• Bachelor’s degree in business administration, marketing, finance, economics, or related field.
• 2+ years of experience in a call center, preferably in finance.
• Excellent communication skills with customer-focused mindset.
• Proactive, self-motivated, mature, pleasant.
• Fluent in Chinese and English; Mandarin is a plus.
• Holder of SFC Type 1 & 4 preferred.