Manager, Call Centre (Banking)

Hong Kong Job Consulting; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Hong Kong Job Consulting is recruiting a high-calibre Manager to lead the Call Centre for a fast-growing China-based bank. You will manage inbound and outbound calls and oversee customer transactions across channels, delivering quality service.

Requirements include 4–5 years in banking customer service, fluent English and Chinese (Putonghua preferred), and strong MS Office skills. On-shift duty may be required; candidates with less experience may be considered as Assistant Manager.

Qualifications

• 4–5 years of customer service experience in banking or financial institutions.
• Fluent in English and Chinese; Putonghua preferred.
• Ability to work under pressure and maintain quality service.
• Independent, self-motivated and customer-centric.

Responsibilities

• Handle inbound and outbound calls and manage customer transactions across channels.
• Deliver high quality service and resolve inquiries and requests.
• Address customer feedback and complaints professionally.
• Assist superiors in implementing guidelines and policies.

Skills

Customer service

Banking knowledge

People management

Communication

Tools

MS Office

Job description

About the job Manager, Call Centre (Banking)

A fast-growing China-based Bank is looking for a high-calibre Manager to manage inbound & outbound calls and handle customers transactions of Call Centre.

Responsibilities:

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
• Deliver quality services to customers through inbound and outbound calls
• Provide after-sale services to diverse customer types
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• IIQE and HKSI holder will be an advantage
• At least 4-5 years of customer service experience in banking / financial institutions
• Independent, self-motivated, customer-centric, able to work under pressure
• Good command of English and Chinese including Mandarin
• Proficient in MS Office and Chinese inputs
• On-shift duty may be required
• Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable
• Candidates with less experience will be considered as Assistant Manager