Bilingual Customer Experience Specialist

The Hongkong Electric Co., Ltd

Hong Kong

On-site

HKD 216,000 - 312,000

Full time

14 days+

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Job summary

The Hongkong Electric Co., Ltd seeks a Customer Services Executive (Ref: CS-CS-CSE-JD) to support daily operations of the Customer Centre and Call Centre in North Point. You will handle applications for electricity supply, account transfers, deposits, final accounts, and other customer account enquiries with a professional, service-driven mindset.

Requirements include a higher diploma or above, good English and Chinese communication (Putonghua a plus), and proficiency with Microsoft 365.

Qualifications

Higher Diploma, Associate Degree, or Bachelor’s Degree in any discipline
Customer-oriented with good communication and interpersonal skills
Proficient in Microsoft 365 applications and able to leverage digital tools to enhance productivity and workflow efficiency
Good command of written and spoken English and Chinese languages, with proficiency in Putonghua
Ability to communicate in additional languages such as Japanese, Filipino or Indonesian an advantage
Fresh graduates will also be considered.

Responsibilities

To support the daily operations of the Customer Centre and Call Centre
To provide quality customer service through various communication channels regarding applications for electricity supply, account transfers, deposits, final accounts, and other customer account-related transactions and enquiries
To process customer account documentation and operational records, and maintain the ISO 9001 Quality Management System
To assist in customer service enhancement and operational improvement initiatives