Banking Customer Service Specialist – Cross-Sell & Support

Industrial and Commercial Bank of China (Asia) Limited; Hong Kong; On-site; HKD 167,400 - 334,800; Full time

Job summary

The Industrial and Commercial Bank of China (Asia) Limited is currently looking for a customer service representative to handle enquiries and provide information promptly. The ideal candidate will have customer service experience and strong communication skills, specifically in English and Cantonese.

This full-time role requires post-secondary education and a positive attitude towards customer service. Join us to help improve customer satisfaction and cross-sell our products effectively.

Qualifications

• 1 year customer service experience in banking or investment industry.
• Well-organized, punctual, polite, and responsible.
• Good presentation and communication skills.

Responsibilities

• Handle customer enquiries via omni-channel.
• Provide correct information to customers promptly.
• Identify business opportunities and cross-sell products.

Skills

Customer service experience

Excellent communication skills

Fluency in English and Cantonese

Proficiency in Mandarin

Education

Post-secondary education or above

Job description

The Industrial and Commercial Bank of China (Asia) Limited is currently looking for a customer service representative to handle enquiries and provide information promptly. The ideal candidate will have customer service experience and strong communication skills, specifically in English and Cantonese.

This full-time role requires post-secondary education and a positive attitude towards customer service. Join us to help improve customer satisfaction and cross-sell our products effectively.