Customer Services Representative/ Officer, Call Centre, Channel Management

Industrial and Commercial Bank of China; Hong Kong; Vor Ort; HKD 201.000 - 268.000; Vollzeit

Zusammenfassung

ICBC (Asia) Limited in Hong Kong is hiring a customer service professional to handle omni-channel inquiries, provide accurate information, and identify opportunities to cross-sell bank products. The role requires post-secondary education and at least 1 year of customer service experience in banking.

Excellent English and Cantonese, Mandarin proficiency, and strong communication skills are essential. Shift duty may be required; we value initiative, reliability, and patient service.

Qualifikationen

• Post-secondary education or above with 1 year customer service experience in banking or investment industry.
• Good presentation and communication skills.
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services.

Aufgaben

• Handle customer enquiries via omni-channel
• Provide correct information to customers promptly through relevant systems and applications
• Identify business opportunities and cross-sell the Bank’s products and services
• Close cooperation with branches / departments / teammates
• Solve minor complaints from customers, and handle simple administrative works
• Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
• Shift duty may required

Kenntnisse

Customer service

Banking knowledge

English

Cantonese

Mandarin

Ausbildung

Post-secondary education

Jobbeschreibung

Industrial and Commercial Bank of China (Asia) Limited (\"ICBC (Asia)\") is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

• Handle customer enquiries via omni-channel
• Provide correct information to customers promptly through relevant systems and applications
• Identify business opportunities and cross-sell the Bank’s products and services
• Close cooperation with branches / departments / teammates
• Solve minor complaints from customers, and handle simple administrative works
• Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
• Shift duty may required

Job Requirements

• Post-secondary education or above with 1 year customer service experience in banking or investment industry
• Well-organized, punctual, polite and strong sense of responsibility
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
• Passed in IIQE and HKSI is preferred
• Excellent written and spoken English and Cantonese, proficiency in Mandarin
• Good presentation and communication skills