Banking Services Associate – Client Care & Cross-Sell

Industrial and Commercial Bank of China

Hong Kong

On-site

HKD 201,000 - 268,000

Full time

8 days ago

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Job summary

ICBC (Asia) Limited in Hong Kong is hiring a customer service professional to handle omni-channel inquiries, provide accurate information, and identify opportunities to cross-sell bank products. The role requires post-secondary education and at least 1 year of customer service experience in banking.

Excellent English and Cantonese, Mandarin proficiency, and strong communication skills are essential. Shift duty may be required; we value initiative, reliability, and patient service.

Qualifications

Post-secondary education or above with 1 year customer service experience in banking or investment industry.
Good presentation and communication skills.
Independent, customer oriented, patient, eager to learn and committed to deliver good quality services.

Responsibilities

Handle customer enquiries via omni-channel
Provide correct information to customers promptly through relevant systems and applications
Identify business opportunities and cross-sell the Bank’s products and services
Close cooperation with branches / departments / teammates
Solve minor complaints from customers, and handle simple administrative works
Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
Shift duty may required

Skills

Customer service

Banking knowledge

English

Cantonese

Mandarin

Education

Post-secondary education

Job description

Excellent English and Cantonese, Mandarin proficiency, and strong communication skills are essential. Shift duty may be required; we value initiative, reliability, and patient service.

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