AVP, Contact Centre & Consumer Banking Operations

DBS Bank; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic environment for development

Job summary

A leading financial institution in Hong Kong is seeking a Customer Service Executive to provide exemplary service for product inquiries, manage customer accounts, and ensure compliance with operational standards. The ideal candidate should possess strong communication skills, experience in call center or banking environments, and a customer-focused mindset. This full-time role offers a competitive salary and the opportunity to work in a dynamic environment that values employee development.

Qualifications

• Good command of written and spoken English and Chinese.
• Experience in call centre or banking industry preferred.
• Customer service experience is a strong advantage.

Responsibilities

• Provide service for product and service enquiries.
• Assist customers with securities trading and banking products.
• Maintain operational risk control and compliance.

Skills

Customer-focused

Excellent communication skills

Interpersonal skills

Ability to work in shifts

Education

Post secondary or above, preferably degree holder

Job description

A leading financial institution in Hong Kong is seeking a Customer Service Executive to provide exemplary service for product inquiries, manage customer accounts, and ensure compliance with operational standards. The ideal candidate should possess strong communication skills, experience in call center or banking environments, and a customer-focused mindset. This full-time role offers a competitive salary and the opportunity to work in a dynamic environment that values employee development.