Bank Officer, Central Services

OCBC; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Professional development opportunities

Community initiatives

Job summary

OCBC is seeking a detail-oriented Operations Support professional in Hong Kong to handle mail processing, courier coordination, and inventory control. You will prepare daily reports, monitor SLAs, and resolve issues promptly while collaborating with internal teams and external service providers.

The role requires 2+ years of relevant experience, a high diploma or higher, and strong MS Office skills. A fast-paced, professional environment with opportunities for growth awaits.

Qualifications

• At least 2 years relevant experience.
• High diploma or above.
• Detail oriented, organized, quality focused and results driven.
• Customer service and communication skills, both verbal and written.
• Excellent technical skills and working knowledge of Microsoft Office.
• Able to work independently, self-directed, highly motivated.
• Desire to work in a fast-paced, professional, team-focused environment.

Responsibilities

• Process, sort, scan, and distribute incoming and outgoing postal mail in a timely and accurate manner.
• Coordinate and manage courier and delivery services, including DHL, SF Express, and other local courier providers.
• Monitor and maintain inventory levels of operational supplies and ensure accurate inventory records.
• Prepare and maintain daily operational reports and service performance records.
• Track and monitor service level agreements (SLAs) to ensure service standards are consistently met.
• Investigate and resolve operational issues promptly within established turnaround times.
• Build and maintain effective working relationships with internal stakeholders, external clients, and service providers.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Microsoft Office proficiency

Education

High diploma or above

Tools

Microsoft Office

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Responsibilities

• Process, sort, scan, and distribute incoming and outgoing postal mail in a timely and accurate manner.
• Coordinate and manage courier and delivery services, including DHL, SF Express, and other local courier providers.
• Monitor and maintain inventory levels of operational supplies and ensure accurate inventory records.
• Prepare and maintain daily operational reports and service performance records.
• Track and monitor service level agreements (SLAs) to ensure service standards are consistently met.
• Investigate and resolve operational issues promptly within established turnaround times.
• Build and maintain effective working relationships with internal stakeholders, external clients, and service providers.

Job Requirements

• At least 2 years relevant experience
• High diploma or above
• Detail oriented, organized, quality focused and results driven
• Customer service and communication skills, both verbal and written
• Excellent technical skills and working knowledge of Microsoft Office
• Able to work independently, self-directed, highly motivated
• Desire to work in a fast-paced, professional, team-focused environment

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.