AVP - Digital Customer experience

Pinnacle Lead Consulting Limited; Hong Kong; On-site; HKD 900,000 - 1,800,000; Full time

Job summary

Pinnacle Lead Consulting Limited in Hong Kong seeks an AVP - Digital Customer Experience to lead Digital Marketing, Ecommerce and Partnerships, driving combined digital strategies to acquire SME customers through online channels.

The role focuses on strengthening brand presence, identifying new technologies for performance, creating content and media strategies, and collaborating with IT, Logistics, Legal and external partners to deliver measurable business results.

Qualifications

• University degree in business with 5+ years in ecommerce and digital marketing; B2B ICT/Banking experience preferred.
• Excellent leadership, entrepreneurial, sales-driven, understands e-commerce and can influence stakeholders.
• Aiming for top business performance and growth.
• Always testing mindset and continuous improvement.
• Clear communication of the brand message.
• Extract insights from dashboards and reports.
• Adaptable to digital changes and customer-centric.

Responsibilities

• Lead teams in Digital Marketing, Ecommerce and Partnerships to promote products and solutions to SME customers via digital channels.
• Enhance brand awareness in digital space to boost conversions.
• Identify technologies and developments to improve digital and e-marketplace performance.
• Capture SME traction through content and media strategies.
• Ensure business performance and KPIs.
• Collaborate across IT, Logistics, Legal, Compliance and partners.

Skills

Leadership

Sales-driven

Stakeholder management

Entrepreneurial

Education

University Degree in business

Job description

About the job AVP - Digital Customer experience

AVP, Digital Customer Experience

This Client has one of the top ICT services provider across the regional.

Our pioneering approach in providing "NextGeneration ICT Solutions and Services" includes world-class carrier-gradecloud platforms, ultra high-speed fixed and mobile networks, award-winningindustry-specific SME solutions, fixed-mobile integration, advancedcross-border capabilities and end-to-end systems integration in addressingcustomer needs to fuel their business growth.

Your new role

• Leadthe teams of Digital Marketing, Ecommerce and Partnership Development. Driveand manage combination of digital marketing and partnership strategies topromote products, services and solutions for acquiring SME customers viadigital channels
• Enhancebrand awareness and activities in the digital space to increase conversion
• Identifynew technologies and development to improve business performance for digitaland e-Marketplace
• Gaintraction on SME by creation of good content and media strategies
• Responsiblefor and manage the business performance & KPIs
• Ableto well-collaborate with and drive different business functions including IT,Logistics, Group legal, compliance and external partners

To succeed in this role

• UniversityDegree holder in business discipline with more than5 years managerialexperience in ecommerce and digital marketing, B2B ICT/Banking experience ispreferred
• Excellentleadership skills, highly entrepreneurial, sales-driven, possess a holisticunderstanding of a successful e-Commerce business, able to influencestakeholders at all levels and drive results through collaborations
• Strivefor the best business performance and drive growth
• Neversatisfied and unwilling to stop testing mindset
• Ableto effectively communicate brand’s message
• Ableto extract key values and insights from dashboard and reports
• Adaptabilityin the ever-changing digital space and ability to think like a customer