AVP, Digital Customer Experience - Growth & Partnerships

Pinnacle Lead Consulting Limited; Hong Kong; On-site; HKD 900,000 - 1,800,000; Full time

Job summary

Pinnacle Lead Consulting Limited in Hong Kong seeks an AVP - Digital Customer Experience to lead Digital Marketing, Ecommerce and Partnerships, driving combined digital strategies to acquire SME customers through online channels.

The role focuses on strengthening brand presence, identifying new technologies for performance, creating content and media strategies, and collaborating with IT, Logistics, Legal and external partners to deliver measurable business results.

Qualifications

• University degree in business with 5+ years in ecommerce and digital marketing; B2B ICT/Banking experience preferred.
• Excellent leadership, entrepreneurial, sales-driven, understands e-commerce and can influence stakeholders.
• Aiming for top business performance and growth.
• Always testing mindset and continuous improvement.
• Clear communication of the brand message.
• Extract insights from dashboards and reports.
• Adaptable to digital changes and customer-centric.

Responsibilities

• Lead teams in Digital Marketing, Ecommerce and Partnerships to promote products and solutions to SME customers via digital channels.
• Enhance brand awareness in digital space to boost conversions.
• Identify technologies and developments to improve digital and e-marketplace performance.
• Capture SME traction through content and media strategies.
• Ensure business performance and KPIs.
• Collaborate across IT, Logistics, Legal, Compliance and partners.

Skills

Leadership

Sales-driven

Stakeholder management

Entrepreneurial

Education

University Degree in business

Job description

Pinnacle Lead Consulting Limited in Hong Kong seeks an AVP - Digital Customer Experience to lead Digital Marketing, Ecommerce and Partnerships, driving combined digital strategies to acquire SME customers through online channels.

The role focuses on strengthening brand presence, identifying new technologies for performance, creating content and media strategies, and collaborating with IT, Logistics, Legal and external partners to deliver measurable business results.