Avaya Voice Systems Engineer – PABX/IVRS Specialist

IT Solutions Ltd.; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Job summary

IT Solutions Ltd. in Hong Kong is seeking a Voice System Engineer / System Admin to join a dynamic team and support back-office users for a Major Bank. The role focuses on system administration and telecom related tasks.

You will handle Avaya PABX, voice recording systems, IVRS, and work with vendors on change management, coordinating with users on projects and requests. This is a hands-on position offering professional growth.

Qualifications

• Degree or above in Computer Engineering or related discipline.
• Hands on experience in Call Center operational systems.
• Excellent opportunity to develop your professional skills in a Major Bank.
• Attractive remuneration package will be offered to the successful candidate.

Responsibilities

• Support and maintain systems including Avaya PABX, voice recording systems, IVRS, etc
• Provide support on telecom change management
• Liaise with vendors and analyze solution for user's request
• Coordinate with users for projects

Skills

Voice system admin

Telecom support

Vendor liaison

Call center ops

Education

Bachelor's degree in Computer Engineering

Tools

Avaya PABX

Voice recording systems

IVRS

Job description

IT Solutions Ltd. in Hong Kong is seeking a Voice System Engineer / System Admin to join a dynamic team and support back-office users for a Major Bank. The role focuses on system administration and telecom related tasks.

You will handle Avaya PABX, voice recording systems, IVRS, and work with vendors on change management, coordinating with users on projects and requests. This is a hands-on position offering professional growth.