Service Advisor / Service Supervisor

Harmony New Energy Auto Service (Hong Kong) Limited; Sha Tin; On-site; HKD 167,000 - 212,000; Full time

Job summary

Harmony New Energy Auto Service (Hong Kong) Limited is seeking a customer service professional in Hong Kong to provide maintenance advice, quotations and high-quality service. You will coordinate with customers and internal teams to ensure timely handling of all service requests and respond to enquiries in a professional manner to enhance the customer experience.

The ideal candidate holds a Diploma or above, has 2+ years in customer service (preferably auto), and possesses excellent

Qualifications

• Diploma or above in any disciplines.
• 2+ years of experience in customer service, preferably in automotive industry.
• Customer-oriented with excellent communication and interpersonal skills.
• Proactive, attentive to details and pleasant personality.
• Proficient in Microsoft Office.

Responsibilities

• Provide professional maintenance advice, quotation and quality customer services.
• Coordinate with customers and internal parties to ensure all service requests are attended efficiently.
• Handle customer enquiries in a professional manner to ensure the customer experience.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Education

Diploma or above in any discipline

Tools

Microsoft Office

Job description

Provide professionalmaintenance advice, quotation and quality customer services

Coordinate with customers and internal parties to ensure all service requests are being attended efficiently

Handle customer enquiries in professional manner to ensure the customer experience

Requirements

Diploma or above in any disciplines

2+ years of experience in customer service, preferably in automotive industry

Customer-oriented with excellent communication and interpersonal skills

Proactive, attentive to details and pleasant personality

Proficient in Microsoft Office

Possess a valid HK driving licencewithClass 1 & 2

Good command of spoken Cantonese and Putonghua

We offer a competitive remuneration package to the right candidate.

For more information about us, please visit our website: https://www.hexieauto.com/

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Group. The Group will retain their applications for a maximum period of one year and may refer suitable applicants to other vacancies within the Group.

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