Luxury Customer Experience Advisor

Magic Search Limited; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Magic Search Limited is seeking a Customer Service Advisor for a luxury e-commerce environment in Hong Kong. You will handle inbound inquiries from customers and retailers via phone, email, social media and letters, delivering a premium service aligned with brand values.

We are looking for a fluent communicator with strong English, Cantonese and Mandarin, who can work across channels, resolve issues promptly, and maintain accurate records in the CRM while supporting continuous improvements to

Qualifications

• Luxury customer service experience required.
• Strong written and verbal communication.
• Motivated, energetic and inspirational team player.
• Customer-first mindset.
• Able to multitask and meet deadlines.

Responsibilities

• Handle inbound customer/retailer inquiries via phone, email, social media and mail.
• Resolve customer issues professionally across media.
• Promote positive relationships with courteous service reflecting brand values.
• Input accurate data into CRM and other systems.
• Develop relationships with the network and authorize goodwill per policy.

Skills

Luxury customer service

Communication skills

Team player

Customer-first mindset

English fluency

Cantonese fluency

Mandarin fluency

Job description

Magic Search Limited is seeking a Customer Service Advisor for a luxury e-commerce environment in Hong Kong. You will handle inbound inquiries from customers and retailers via phone, email, social media and letters, delivering a premium service aligned with brand values.

We are looking for a fluent communicator with strong English, Cantonese and Mandarin, who can work across channels, resolve issues promptly, and maintain accurate records in the CRM while supporting continuous improvements to