Service Manager (Ref: F044)

Jebsen Motors Limited; Hong Kong Island; On-site; HKD 480,000 - 600,000; Full time

Job summary

Jebsen Motors Limited in Hong Kong is seeking a Service Centre Manager to oversee the designated service facility and drive business targets while upholding customer satisfaction standards.

You will direct the service team, ensure Porsche Service Process is applied with high quality and audit compliance, and maintain a smooth operation to deliver excellent aftersales service.

Qualifications

• University graduate in Business / Engineering is preferred.
• At least 6 years Automotive Service with at least 3 years at supervisory level.
• Experience in German vehicles is an advantage.
• Previous experience in dealing with clients on after sales service and complaints.
• Good spoken and written English and Chinese (Cantonese & Mandarin).
• Hands-on PC skills in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Direct the Service team to achieve the business and department targets & KPIs.
• Make sure the execution and application of Porsche Service Process with good quality standard, and comply with principal's audit requirements.
• Maintain a high-quality repair service and reduce returns to the workshop.
• Ensure smooth operations by overseeing daily activities, resolving operational issues, and ensuring compliance with policies and procedures.
• Address customer enquiries or complaints promptly, with the aim to maintain customer satisfaction level.
• Create and leverage collaborative partnerships among the teams in Service Centre.
• Manage staff performance by setting performance goals, providing feedback, and coaching.
• Manage the work environment with sufficient tools & facility to support the operations of the Centre.

Skills

Team leadership

Supervisory experience

Bilingual EN/CN

Microsoft Office

Education

University degree

Tools

MS Office

Job description

Oversees the operation of the designated Service Centre to achieve business targets and maintains customer satisfaction standards.

Key responsibilities

Direct the Service team to achieve the business and department targets & KPIs

Make sure the execution and application of Porsche Service Process with good quality standard, and comply with principal's audit requirements

Maintain a high-quality repair service and reduce returns to the workshop

Ensure smooth operations by overseeing daily activities, resolving operational issues, and ensuring compliance with policies and procedures

Address customer enquiries or complaints promptly, with the aim to maintain customer satisfaction level

Create and leverage collaborative partnerships among the teams in Service Centre

Manage staff performance by setting performance goals, providing feedback, and coaching

Manage the work environment with sufficient tools & facility to support the operations of the Centre

About you

University graduate in Business / Engineering is preferred

At least 6 years Automotive Service with at least 3 years at supervisory level

Experience in German vehicles is an advantage

Previous experience in dealing with clients on after sales service and complaints

Good spoken and written English and Chinese (Cantonese & Mandarin)

Hands-on PC skills in Microsoft Word, Excel and PowerPoint

Self-motivated, good interpersonal and communication skill

Able to work under pressure and customer oriented