Associate Key Account Manager

MSD; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Merck & Co., Inc. in Hong Kong is seeking an Associate Key Account Manager, Oncology, to support healthcare providers by delivering clinical information about products, educational resources, and training programs within the Hong Kong market.

You will shape product strategy and execution in a dynamic environment, collaborating with global, regional, and local teams to drive account plans, promote growth, and ensure compliance while delivering value to patients and stakeholders.

Qualifications

• Bachelor’s degree in Science-related disciplines such as Pharmacy, Life Science, Healthcare, Science or related fields.
• 4–5 years of sales experience in pharma/healthcare preferred.
• Self-motivated, results‑oriented and driven to succeed.
• Strong customer focus with excellent interpersonal skills.
• Team player with collaborative mindset.
• Account management experience is a plus.
• Oncology exposure is advantageous.

Responsibilities

• Promote and grow Oncology portfolio by building relationships with healthcare professionals and key stakeholders.
• Deliver product information and promotional messages face-to-face and in group sessions.
• Educate healthcare professionals on product benefits, data, and proper use, addressing questions.
• Manage assigned accounts and identify opportunities for adoption and growth.
• Execute promotional activities and account plans aligned with objectives and compliance.
• Develop and maintain relationships with customers, advocates, and stakeholders.
• Monitor account performance, needs, and market developments to identify opportunities.
• Collaborate with cross-functional teams to support engagement and priorities.
• Track sales performance and contribute to KPIs.
• Maintain up-to-date product, therapeutic area knowledge and industry insights.
• Prepare timely reports and account updates.

Skills

Account Management

Customer Experience Optimization

Customer Insights

Data Analysis

Market Analysis

Market Development

Order Processing

Pharmaceutical Sales

Product Knowledge

Revenue Generation

Sales Forecasting

Sales Strategy Development

Teamwork

Education

Bachelor’s degree in Science-related disciplines

Job description

Job Description

Associate Key Account Manager, Oncology, where you will play a critical role supporting our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

Based in Hong Kong, you will shape product vision, strategy, and execution in a complex and dynamic environment. You will work closely with global, regional, and local cross‑functional teams, and thrive in a high‑performing, inclusive culture supported by strong development resources, mentorship, and opportunities for both local and regional career growth.

At Hong Kong, Macau, & Taiwan, our mission is to transform breakthrough science into life changing medicines that save and improve lives worldwide. We are the #1 market in Asia Pacific by revenue. We pride ourselves on a growing and robust in‑line portfolio, a broad and deep pipeline, and an unwavering commitment to scientific excellence, integrity, and ethical standards. Our culture champions a vibrant, inclusive workplace, where collaboration, team spirit, and relentless pursuit of excellence drive our collective success.

What You Will Do

• Promote and grow our Oncology portfolio by building strong relationships with healthcare professionals, physicians, and key stakeholders across assigned accounts.
• Deliver product information and promotional messages through face‑to‑face engagement, group presentations, and other approved channels.
• Educate healthcare professionals on product benefits, clinical data, and appropriate product use, while addressing questions and providing relevant solutions.
• Manage assigned accounts and identify opportunities to expand product adoption and business growth.
• Execute promotional activities and account plans in alignment with business objectives and compliance requirements.
• Develop and maintain relationships with key customers, product advocates, and relevant healthcare stakeholders.
• Monitor account performance, customer needs, and market developments to identify business opportunities and support decision‑making.
• Collaborate with internal cross‑functional teams to support customer engagement and business priorities.
• Track sales performance and contribute to the achievement of business objectives and key performance indicators (KPIs).
• Maintain a strong level of product, therapeutic area, and industry knowledge to effectively support healthcare professionals.
• Prepare timely reports, account updates, and other required documentation.

What You Must Have

• Bachelor’s degree in Science‑related disciplines such as Pharmacy, Life Science, Healthcare, Science (Biochemistry, Biology, Chemistry) or related disciplines
• 4-5 years of sales experience, with exposure to pharmaceutical or healthcare industry being highly preferred
• Self‑motivated, result‑focused and a will to succeed
• Strong customer focus with good interpersonal skills
• Good team player
• Account management experience would be an added advantage
• Oncology experience is an advantage.

Required Skills

Account Management, Customer Experience Optimization, Customer Insights, Data Analysis, Market Analysis, Market Development, Order Processing, Pharmaceutical Sales, Product Knowledge, Revenue Generation, Sales Forecasting, Sales Strategy Development, Teamwork

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Flexible Work Arrangements

Not Applicable

Job Posting End Date

09/30/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R414145