Assistant Key Account Manager

GlaxoSmithKline Limited; Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Job summary

GlaxoSmithKline Limited in Hong Kong seeks a customer-focused sales professional to build strong relationships with hospitals and healthcare professionals. You will collaborate with sales, medical and commercial teams to deliver strategic plans, drive programs, and ensure operational excellence across local initiatives.

The role emphasizes data-driven decision making, regional travel, on-site work, and cross-functional coordination to advance GSK’s Ahead Together agenda and healthcare impact.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Minimum 2 years’ experience in sales, account management, or customer-facing roles in healthcare.
• Proven ability to build and maintain professional relationships with healthcare professionals.
• Strong verbal and written communication skills in English; Cantonese is highly desirable.
• Comfortable using data and basic analytics to inform decisions and measure impact.
• Able to work on-site in Hong Kong and travel locally as required.
• Experience working with hospitals, teaching hospitals, or specialist clinics.
• Prior experience in pharmaceutical, medical device, or healthcare services sectors.
• Familiarity with interpreting clinical evidence and applying it in commercial settings.
• Demonstrated project coordination or small team leadership experience.
• Proficiency with CRM systems and common office tools (Excel, PowerPoint).
• Fluency in Cantonese and English, with strong presentation skills.

Responsibilities

• Support the development and execution of strategic account plans for hospitals and specialist clinics.
• Manage day-to-day relationships with key customers and stakeholders to drive service and operational excellence.
• Coordinate internal teams to deliver customer-focused programs and local initiatives.
• Track account performance, prepare reports and translate data into clear, actionable recommendations.
• Support contract and budget management to ensure objectives are met and resources are used effectively.
• Help identify new business opportunities and contribute to proposals and presentations.

Skills

Customer Centric Selling

Data to Insights

Digital Fluency

Omnichannel

Sales Territory Management

Scientific Literacy

Education

Bachelor's degree

Tools

CRM systems

Excel

PowerPoint

Job description

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.

Position Summary

You will support key account activities in Hong Kong to build strong partnerships with hospitals and healthcare professionals. You will work across sales, medical and commercial teams to deliver strategic plans and practical solutions. We value collaboration, curiosity and clear communication. This role offers growth, meaningful impact and the chance to help GSK unite science, technology and talent to get ahead of disease together.

Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Support the development and execution of strategic account plans for hospitals and specialist clinics.
• Manage day-to-day relationships with key customers and stakeholders to drive service and operational excellence.
• Coordinate internal teams to deliver customer-focused programs and local initiatives.
• Track account performance, prepare reports and translate data into clear, actionable recommendations.
• Support contract and budget management to ensure objectives are met and resources are used effectively.
• Help identify new business opportunities and contribute to proposals and presentations.

Why You?

Basic Qualification

We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor’s degree or equivalent qualification.
• Minimum 2 years’ experience in sales, account management, or customer-facing roles in healthcare.
• Proven ability to build and maintain professional relationships with healthcare professionals.
• Strong verbal and written communication skills in English; Cantonese is highly desirable.
• Comfortable using data and basic analytics to inform decisions and measure impact.
• Able to work on-site in Hong Kong and travel locally as required.

Preferred Qualification

• Experience working with hospitals, teaching hospitals, or specialist clinics.
• Prior experience in pharmaceutical, medical device, or healthcare services sectors.
• Familiarity with interpreting clinical evidence and applying it in commercial settings.
• Demonstrated project coordination or small team leadership experience.
• Proficiency with CRM systems and common office tools (Excel, PowerPoint).
• Fluency in Cantonese and English, with strong presentation skills.

Working arrangementThis is an on-site role based in Hong Kong with regular local travel to customer sites.

Skills

• Customer Centric Selling
• Data to Insights
• Digital Fluency
• Omnichannel
• Sales Territory Management
• Scientific Literacy

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact ••••@gsk.com . Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.