Associate Key Account Manager

MSD Malaysia; Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Job summary

MSD Malaysia based in Hong Kong seeks an Associate Key Account Manager, Oncology, to build strong relationships with healthcare professionals and key stakeholders. You will deliver product information, clinical data, and training to support adoption of our oncology portfolio.

You will work with cross-functional teams across regions, manage assigned accounts, and align activities with regulatory and compliance standards while pursuing growth and patient access.

Qualifications

• Bachelor’s degree in Pharmacy, Life Science, Healthcare or related fields.
• 4–5 years of sales experience in pharma/healthcare preferred.
• Self-motivated, results-driven and a will to succeed.
• Strong customer focus with good interpersonal skills.
• Team player; account management experience is an advantage.
• Oncology experience is a plus.

Responsibilities

• Promote and grow the Oncology portfolio with healthcare professionals through face-to-face engagement and presentations.
• Educate on product benefits, clinical data, and appropriate use; address questions with solutions.
• Manage assigned accounts and identify opportunities to expand adoption and business growth.
• Execute compliant promotional activities and account plans aligned with objectives.
• Collaborate with cross-functional teams to support customer engagement and report on performance.
• Maintain product and therapeutic knowledge to support healthcare professionals.

Skills

Account Management

Customer Experience Optimization

Customer Insights

Data Analysis

Market Analysis

Market Development

Order Processing

Pharmaceutical Sales

Product Knowledge

Revenue Generation

Sales Forecasting

Sales Strategy Development

Teamwork

Education

Bachelor’s degree in Pharmacy / Life Science / Healthcare

Job description

Job Description

Join us as an Associate Key Account Manager, Oncology, where you will play a critical role supporting our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities. Based in Hong Kong, you will shape product vision, strategy, and execution in a complex and dynamic environment. You will work closely with global, regional, and local cross-functional teams, and thrive in a high-performing, inclusive culture supported by strong development resources, mentorship, and opportunities for both local and regional career growth. At Hong Kong, Macau, & Taiwan, our mission is to transform breakthrough science into life changing medicines that save and improve lives worldwide. We are the #1 market in Asia Pacific by revenue. We pride ourselves on a growing and robust in-line portfolio, a broad and deep pipeline, and an unwavering commitment to scientific excellence, integrity, and ethical standards. Our culture champions a vibrant, inclusive workplace, where collaboration, team spirit, and relentless pursuit of excellence drive our collective success.

What you will do

Promote and grow our Oncology portfolio by building strong relationships with healthcare professionals, physicians, and key stakeholders across assigned accounts. Deliver product information and promotional messages through face-to-face engagement, group presentations, and other approved channels. Educate healthcare professionals on product benefits, clinical data, and appropriate product use, while addressing questions and providing relevant solutions. Manage assigned accounts and identify opportunities to expand product adoption and business growth. Execute promotional activities and account plans in alignment with business objectives and compliance requirements. Develop and maintain relationships with key customers, product advocates, and relevant healthcare stakeholders. Monitor account performance, customer needs, and market developments to identify business opportunities and support decision-making. Collaborate with internal cross-functional teams to support customer engagement and business priorities. Track sales performance and contribute to the achievement of business objectives and key performance indicators (KPIs). Maintain a strong level of product, therapeutic area, and industry knowledge to effectively support healthcare professionals. Prepare timely reports, account updates, and other required documentation.

What you must have

• Bachelor’s degree in Science-related disciplines such as Pharmacy, Life Science, Healthcare, Science (Biochemistry, Biology, Chemistry) or related disciplines
• 4-5 years of sales experience, with exposure to pharmaceutical or healthcare industry being highly preferred
• Self-motivated, result-focused and a will to succeed
• Strong customer focus with good interpersonal skills
• Good team player
• Account management experience would be an added advantage
• Oncology experience is an advantage

Required Skills

• Account Management
• Customer Experience Optimization
• Customer Insights
• Data Analysis
• Market Analysis
• Market Development
• Order Processing
• Pharmaceutical Sales
• Product Knowledge
• Revenue Generation
• Sales Forecasting
• Sales Strategy Development
• Teamwork

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.