Associate, Brokerage Business, Wealth Management

CLSA; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

CLSA is seeking an Assistance Manager / Manager, Brokerage Business within the Call center of Wealth Management in Hong Kong. The role focuses on enhancing customer service and sales operations, supporting growth in new product services, and delivering seamless client experiences.

You will lead initiatives in account opening, KYC, and ongoing client lifecycle activities, while collaborating on omni-channel solutions and AI chatbots to improve interactions.

Qualifications

• Degree or above in Business / Finance with minimum 3 years in a financial call center.
• Experience with Omni-channel solutions or AI chatbot development is highly preferred.
• Familiarity with SFC Type 1 & Type 2 licenses; IIQE is a plus.

Responsibilities

• Handle customer enquiries by phone or email on general enquiries, products, and services.
• Support account opening, KYC, and post-opening client lifecycle activities.
• Collaborate to roll out and enhance virtual asset trading platforms and AI chatbots.
• Develop Omni-channel services, run daily reporting, and perform system checks.
• Conduct outbound calls related to sales, services, compliance, and audits.

Skills

Customer service mindset

Communication skills

Team collaboration

Problem solving

Sales support

Education

Bachelor's degree in Business/Finance

Tools

Omni-channel

AI chatbot

Virtual assets platforms

Job description

We are currently seeking a high caliber professional to join our team as Assistance Manager / Manager, Brokerage Business under the Call center, Wealth Management. This is an expanding role designed to enhance our customer service and sales operations , with a strong emphasis on supporting the growing demand for new product services. The candidate will play a pivotal role in delivering seamless client experiences and operational excellence in this fast-evolving space.

Key Areas of Responsibilities

• Services - Handle customer enquiries by phone or email relating to general enquiry, products / service launch, stock trading and any service requests by clients.
• Sales - Support the account opening process, including Know Your Client (KYC) procedures and risk disclosure. Manage the client lifecycle post-account opening, including but not limited to order placements, fund transactions, and regular account reviews.
• Collaborate with internal teams to support the rollout and enhancement of virtual asset trading platforms, ensuring compliance and client readiness.
• Assist in the development and testing of Omni-channel services and / or AI chatbots to improve customer interactions.
• Conduct daily reporting, start/end of day processes, and system checks to ensure smooth operations.
• Perform outbound calls in-relation to sales, services, compliance and audit initiatives.
• Participate in system testing to ensure ongoing functionality and efficiency.
• Support ad-hoc job duties or projects as assigned by team lead.

Requirements

• Degree or above in Business / Finance discipline with minimum 3 year’s working experience in a call center within the financial industry is preferred.
• Experience in Omni-channel solutions, AI chatbot development, or exposure to virtual asset products and platforms is highly preferred.
• Attained relevant SFC licenses for carrying out Type 1 & Type 2 regulated activities; IIQE is a plus.
• Strong customer service mindset with high dedication to service excellence. Exceptional communication, interpersonal, and problem-solving skills with both external and internal parties.
• Solid understanding of securities trading and wealth management financial products, with growing knowledge of virtual asset offerings.
• Proficient in written and spoken English and Chinese ; fluency in Mandarin is a must.
• Ability to work effectively under pressure and collaborate as a team player.
• Candidates with more experience will be considered for a Senior Manager role.