Assistant Sales Manager / Sales Executive (Reactive)

Sheraton & Four Points by Sheraton Hong Kong Tung Chung; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

Sheraton & Four Points by Sheraton Hong Kong Tung Chung is seeking a proactive Sales professional to respond to group and catering opportunities and collaborate with the Events team.

You will identify and close opportunities, prepare proposals and contracts, upsell services, follow up on leads, and build lasting relationships with clients to drive revenue and loyalty for Marriott International.

Qualifications

• High Diploma in sales and marketing, guest services, front desk, or related disciplines.
• Minimum 3 years of experience in large-scale hotel operation.
• Candidates with less experience may be considered as Sales Executive.

Responsibilities

• Respond in a timely manner to incoming group/catering opportunities within pre-defined parameters; refer opportunities to appropriate sales host if outside parameters.
• Ensure business booked is within hotel parameters; close the best opportunities for the property based on market conditions and the property’s needs.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Actively up-sell each business opportunity to maximize revenue.
• Follow up on opportunities uncovered by the proactive sales team.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.

Skills

English proficiency

Mandarin

Cantonese

Education

Diploma in Sales/Marketing

Job description

Our Hotels
Sheraton & Four Points by Sheraton Hong Kong Tung Chung consists of 2 hotels and it is conveniently located in Tung Chung with close proximity to Tung Chung MTR Station, shopping mall, Ngong Ping Cable Car Terminal and Disneyland. Only ten minutes from Hong Kong International Airport and Asia World-Expo.

Our Hotels
Sheraton & Four Points by Sheraton Hong Kong Tung Chung consists of 2 hotels and it is conveniently located in Tung Chung with close proximity to Tung Chung MTR Station, shopping mall, Ngong Ping Cable Car Terminal and Disneyland. Only ten minutes from Hong Kong International Airport and Asia World-Expo.
Sheraton Hong Kong Tung Chung Hotel is aesthetically designed with thoughtful details and effortless style. Our 218 well-appointed guestrooms and suites bring calm and a feeling of relaxation, features spectacular sea view and premium amenities. To indulge your senses, the hotel offers an outdoor temperature-controlled pool and a 24/7 gym with sophisticated equipment.
Guests can find four restaurants and a lounge offering a fabulous range of cuisines from casual all-day dining to world-class grill and authentic Chinese restaurant. If you prefer to dine in the comforts of your room, room service is available 24 hours a day.
Four Points by Sheraton Hong Kong Tung Chung offers 1,001 guestrooms and suites featuring contemporary decor and spectacular airport, sea and hill views. We have an all-day dining restaurant and a lounge, room service is also available 24 hours a day.
As a champion of community, the 2 hotels are dedicated to bringing people together by utilizing 9 venues with over 3,900 square meters of space.

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we've got - on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

• Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales host if business is outside these parameters.
• Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property’s needs.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Actively up-sell each business opportunity to maximize revenue.
• Follow up on opportunities uncovered by the proactive sales team.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott International.

Requirements

• Good command of written and conversational English, Madarin and Cantonese are required
• High Diploma in sales and marketing, guest services, front desk, or related disciplines
• Minimum 3 year of experience in large scale hotel operation or related professional area
• Candidates with less experience may be considered as Sales Executive

• Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.